Telecommunications, VoIP, data communications, TCP/IP, IP networking, IPv6, MPLS and wireless training seminars and courses

This core training - and our superb instructors - consistently receive rave reviews on evaluations. Many attendees tell us that this is training they wish they’d had years ago!
You'll gain key concept-level knowledge that you can't get on the job, from magazines or vendors.

Course Descriptions

12. The OSI Layers and Protocol Stacks
There are so many functions that must be performed to interoperate systems, a structure is required to organize the functions so that separate issues can be treated separately. We’ll begin the third part of the course, and the third day with the most commonly-used structure, the ISO Open Systems Interconnection 7-Layer Reference Model. You'll learn what a layer is, the purpose of each layer, examples of protocols like TCP and IP used to implement layers, and gain a true understanding of how a protocol stack works for applications like web surfing and VoIP.

13. IP Networks, Routers and Addresses
With a structure in place for discussing what we need to do, we’ll understand how networks are implemented. We begin with the simplest framework, a private network, to understand routing and bandwidth on demand. We’ll introduce the term Customer Edge router and examine the functions performed by a router. Then we will cover IPv4 addressing: IPv4 address classes, static vs. dynamic addresses and DHCP, public and private addresses and NAT. Then we’ll review IPv6, and how IPv6 addresses are allocated and assigned, and types of IPv6 addresses.

14. MPLS and Carrier Networks
IP packets will be used to carry everything, including phone calls and television. But IP in itself does not include any Quality of Service (QoS) mechanism, no way to prioritize or manage traffic. This is implemented with MPLS. In this chapter, you’ll learn the basics of carrier packet networks, identifying Provider Edge (PE), Customer Edge (CE), access and core, and the important concept of a Service Level Agreement. Then you’ll gain a practical understanding of the purpose and functioning of MPLS, virtual circuits and traffic classes, previous methods Frame Relay and ATM, then MPLS and how it is used to implement business customer services, differentiated services and Class of Service (CoS), service integration and traffic aggregation in the core.

15. The Internet
The Internet is a giant collection of interconnected IP networks called Autonomous Systems across which the public can communicate IP packets. In this chapter, we’ll understand what an ISP is and how they connect to others via transit and peering, then review how DNS, HTML, HTTP, clients and servers work together to form the Web on top of the Internet. We’ll conclude by understanding telephone calls over the Internet and secure VPNs over the Internet.

16. Wrapping Up
The final chapter brings all of the concepts together with a top-down review. You’ll learn valuable insight into telecom project management and methodology, and review telecom, datacom and networking technologies, services and solutions. We’ll conclude with a peek at the future of telecommunications, where the telephone network and Internet become the same thing.

Course 130 Voice over IP (VoIP)

A comprehensive 2-day course covering VoIP jargon, buzzwords, concepts and components, technologies and architectures, why an organization would implement VoIP – and how to go about doing it.

Teracom's Understanding Voice over IP is geared for non-technical professionals needing to understand VoIP: jargon, buzzwords, concepts and components, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it.

This 2-day course is ideal for managers, and anyone involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services. Taking this course, you will build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. You 'll learn concrete ways VoIP saves money and improves service, and how to apply it in your organization. You'll gain a totally unbiased, structured understanding of Voice over IP and Internet Telephony -
An investment in your knowledge skills that will be repaid many times over during your career.

Key Course Features

Build a Solid Understanding of VoIP

Demystify jargon and buzzwords
Fundamental ideas, components, implementations
Voice packetization, codecs, softswitches, gateways

Learn All About SIP

Understand how SIP works and IP call setup
How SIP fits in with soft switches and call managers
SIP Trunking services

Understand VoIP Systems and Services

Softswitch / Call Manager vs. Cloud Services
Hosted PBX vs. IP Centrex
Connection to carriers, QoS, Service Level Agreements

Security: Risks and Measures

Identify threats to networks, systems and information
Understand security measures and best practices

The swiftly-approaching Next Generation

5G wireless
The Internet of Everything online
Applications, opportunities and changes

Bonus chapter: Project management

VoIP System requirements analysis, RFPs, running
trials, selecting a vendor, rollout, maintenance
Practical templates and checklists you can use

What You Will Learn

Designed for Non-Engineers
Understand the jargon, buzzwords and technologies, underlying ideas and how it all works together, without bogging down on details.

Vendor Independent
Core foundation knowledge that can be applied to any related project or system. .

Value Pricing
This two-day course is value priced at only $995. Compare to $1499 for lower quality elsewhere.

BOOT CAMP option
Combine with core training Course 101 Telecom, Datacom and Networking for Non-Engineers for a full week of training. Covering everything from A-Z, you'll build a solid foundation and really get up to speed… while saving $395!

High-quality course materials
You will get a 300-page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.

Certification included
Bonus CTNS Certification Package included with every registration.

This course is ideal for managers, and professionals involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services. Here's what you'll get:

A clear, structured understanding of VoIP systems, components, standards, jargon and buzzwords, from codecs to softswitches, SIP and IP call flow, MPLS, VPNs and everything inbetween,
The pros and cons of all of the mainstream choices for implementing VoIP contrasted and compared,
Solid reasons why VoIP is a good idea, the ways it can save money and improve service
1-Details of more than 15 concrete ways VoIP can save money
2-12 examples of applications that improve service and enhance productivity
Numerous case studies illustrating appropriate VoIP solutions for small, medium, large organizations
The rundown on VoIP services from carriers, plus seven areas that must be addressed when selecting a VoIP carrier
How to perform a readiness assessment, covering more than eight major potential problem areas and solutions, with a detailed Readiness Assessment Checklist that you can put to immediate use,
A survey of major vendors and product/service categories in the marketplace
A comprehensive template for managing a VoIP project: how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more.
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.

Course Descriptions

1. VOIP COMPONENTS, SYSTEMS, STANDARDS, JARGON AND BUZZWORDS
We will start with VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. The last lesson is “where this is headed”, what will people have as basic “telephone” service 50 years from now.

2. VOIP ARCHITECTURES AND IMPLEMENTATION CHOICES
“Voice over IP” can happen in many different ways. One by one, we’ll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Starting with different flavors of Internet telephony, we will then understand VoIP at the telephone company, how it merges with the existing base, and the new services like SIP Trunking. We will compare and contrast choices for a VoIP system: getting it from the phone company; buying a Call Manager / softswitch; renting a Hosted PBX; and Softswitch as a Service / Cloud solutions. You’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.

3. SIP AND CALL FLOW IN THE IP WORLD
SIP is the open, standard protocol for setting up Voice over IP telephone calls. All VoIP systems that purport to be “compatible” must adhere to the Session Initiation Protocol. It defines the procedure and messages to set up a phone call – or any other kind of communication. In this chapter, you’ll understand what SIP is, how it works, demystify jargon like proxy server, registration and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand call flow in IP telephone systems – maybe worth attending the course all by itself!

4. THE NUTS AND BOLTS OF PACKETIZED VOICE
In this chapter, you’ll understand what exactly packetized voice is, how it happens and the standards and protocols used. You’ll learn about codecs and compression, and the factors affecting sound quality. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.

5. SIP TRUNKING, CARRIER NETWORKS, SERVICES AND INTERCONNECT
We round out the Voice over IP technology overview with connecting a VoIP system to the world, via a carrier like AT&T. We’ll begin MPLS, used by carriers for traffic management, as a Quality of Service (QoS) mechanism to meet Class of Service (CoS) performance guarantees in Service Level Agreements (SLAs). We’ll sort out VPN backbones vs. Internet VPNs. You’ll learn about native VoIP services from carriers, and the significant savings in costs compared to connecting at the DS0 level. We’ll finish with legacy system integration. The final three lessons are bonus detailed reference material for those who need it.

6. READINESS ASSESSMENT
This chapter wraps up the Voice over IP part of the course, listing a number of practical issues that must be considered when planning a VoIP system. Not only might these lessons help avoid hidden issues becoming career-limiting surprises, they also serve as a good excuse to review the material covered so far.

7. SECURITY
The more things that are connected, the more ways there are for criminals to make money. In this extensive chapter, you'll get a comprehensive overview of security, and an understanding of the tools and techniques used to implement security. We'll begin with an overview, then identify the valuable targets. Next, we’ll explore the measures taken and best practices in the different areas of security – network security: filtering and firewalls; computer / operating system security: passwords, viruses, PCI compliance; information and communication security: public and private key encryption, digital signatures, digital certificates, IPsec; application security – examine an attack from the web to an SQL database step-by-step; and finally voice and video over IP security, including how yes, your microwave oven could be watching you.

8. NEXT-GENERATION: 5G AND THE INTERNET OF EVERYTHING
We complete the course with discussion of upcoming technologies. First up is 5G wireless. We’ll understand how 5G is different than 4G – promising gigabits per second for many people, and how it will be deployed and used, including traffic control systems and driverless transport trucks, bandwidth for everyone at stadiums, and free ultra-fast WiFi from Google and Facebook in cities. Second up is the IoT. Non-technical people who write articles have been using the term “Internet of Things”… but this is missing the bigger picture. In the future, EVERYTHING will be connected, the Internet of Everything. We’ll identify things that will be connected, then split into groups to identify the associated benefits and risks, and who is going to make money. Then we’ll cover some practical issues: discussing how everything can get a computer, an operating system and an application inside it, plus a communication link… and power. We’ll finish off with medical applications, home automation and the Software Defined Telecom Network.

APPENDIX A: VOIP VENDOR PROFILES
A survey of “hardware” vendors, softswitch vendors and service providers, chosen to be representative of all of the vendors in their category is included as a bonus section. You’ll learn about the different philosophies of major players, their key products, latest trends and developments.

APPENDIX B: BONUS SECTION - VOIP PROJECT MANAGEMENT
A comprehensive template for managing a VoIP project is included as a bonus section in the course book. You’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists that can be put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own.

Course 133 Fundamentals of VoIP and IP Telecom Networks

A three-day vendor-independent training course covering all aspects of Voice over IP and the network it runs on. Specifically designed for non-engineering professionals, this course will fill in the gaps and get you up to speed on all of the fundamental concepts and technologies involved with Voice over IP and the network it runs on:

What all of the VoIP jargon and buzzwords mean,
How VoIP works end-to-end; all of the components involved
Fundamentals of the network VoIP runs on
Who supplies what, and how it all fits together
Best practices, tips and tricks for managing deployment and migration.

Get a solid knowledge base to build on… structured, complete knowledge you can’t get on the job, reading articles or talking to vendors.
Eliminate buzzword frustration, and gain the knowledge to be confident! This is career-enhancing knowledge that lasts a lifetime, and training that will be repaid many times over in increased accuracy and productivity.
With case studies and exercises, you will learn how a VoIP call is set up and carried end-to-end, how an organization saves money moving to softswitches and SIP trunking, project management, best practices and more.
Bonus! TCO Certified VoIP Analyst (CVA) Certification included!
Six online courses & CVA Certification Exam, both with unlimited repeats

Course Facts

Teaching Modules & Course Book Chapters
PART 1: THE BIG PICTURE

PART 2: VOIP AND SIP NUTS AND BOLTS

PART 3: THE NETWORK

PART 4: PROJECT MANAGEMENT

Learning Exercises

Materials Included
Printed 300-page course workbook with detailed notes, sure to be a valuable reference VoIP Quality Metrics and Thresholds poster.
Duration, CPE Credits and Tuition Fees
3 days, CPE credits: 20 contact hours
Tuition $1495
Certification & Online Courses Included
TCO Certified VoIP Analyst (CVA) Certification Package, Unlimited Plan
Six online courses + CVA exam, with unlimited course & exam repeats included

Course Descriptions

PART 1: THE BIG PICTURE
1. FUNDAMENTALS OF VOIP
We will start with the fundamentals of Voice over IP: the basics of communicating voice in IP packets, demystifying the jargon and buzzwords and explaining in plain English the components of a VoIP telephone system like soft switches and gateways, what each does, along with protocols like SIP.

2. FUNDAMENTALS OF TELECOM
As one of the main uses of VoIP is to make telephone calls, having a solid base in the fundamentals of telecom and the telephone network is essential. You will fill in gaps and learn how the telephone network is structured, who does what, how it’s done, and how connections are made. We’ll demystify loops and trunks, COs and wire centers, analog, the voiceband, digital, DS0 channels vs. packets, switched access and toll centers, and understand how phone companies, cable companies, wireless carriers and internet VoIP carriers connect.

3. FUNDAMENTALS OF DATACOM
In this module, you will learn the basics of data packet networks – now used to carry VoIP phone calls along with Internet traffic, video, business data and everything else. We’ll start with circuits, LANs and WANs, then understand the fundamental ideas of how routers relay packets from one circuit to another to reach the far end, and how this is accomplished with addresses and packets carried in frames.

4. THE MANY DIFFERENT IMPLEMENTATIONS OF VOIP
“Voice over IP” can happen in many different ways. One by one, we’ll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Starting with Internet telephony, we will then understand VoIP at the telephone company, how VoIP connects to older systems, and new services like SIP Trunking. We will compare and contrast choices for a VoIP system: getting it from the phone company; buying a call manager / softswitch; renting a Hosted PBX; and cloud solutions. You’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.

Class Exercise: Trace a VoIP Call End-to-End Internet to Cellphone
We’ll establish a phone call from a VoIP client on a computer in the classroom via WiFi and the Internet to a cellphone in the classroom, and identify where the voice packets travel, from one circuit, device, and company to the next, end-to-end between the two sets of microphones and speakers. This will cement your understanding of VoIP telephone calls, the telecom business and how everything is connected.

PART 2: VOIP AND SIP NUTS AND BOLTS

5. PACKETIZED VOICE AND SOUND QUALITY
In this module, you’ll learn what exactly packetized voice is, how it happens, and the various standards in use. You’ll learn about the factors affecting sound quality, and how packets actually get “lost” in a network. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.

Class Activity: Sound Clips with Impairments
Listening to sound clips, you’ll hear the effect of different levels of uncorrected delay, jitter and packet loss, and understand how the quality of the reproduced speech at the far end is affected.

6. SIP AND SOFTSWITCHES
SIP is the open, standard protocol for setting up Voice over IP telephone calls. All VoIP systems that purport to be “compatible” or “standards-based” must implement the Session Initiation Protocol. SIP defines the procedure and messages to set up a phone call – or any other kind of communication. In this chapter, you’ll learn what exactly setting up a VoIP telephone call entails, understand what SIP is, how it works, demystify jargon like proxy server, registration and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand how VoIP phone calls are set up – maybe worth attending the course all by itself!

7. SIP TRUNKING AND CARRIER CONNECTIONS
This chapter is all about connecting an in-building business VoIP phone system to the world. First, we’ll understand how connections used to be implemented with PBX trunks and ISDN PRI service. Then we’ll see how a gateway connects a modern VoIP system onto PBX trunks, and most importantly, how SIP Trunking replaces PBX trunks with a lower-cost and more flexible solution. Many big organizations have an existing data network, implemented as a VPN by a carrier. We’ll look at the advantages and disadvantages of using the “data” VPN, or the Internet, compared to SIP Trunking, and finish off with a practical checklist of features and technologies to require when choosing a carrier.

Group Exercise: Case Study – Saving Money Migrating Five-State Company to VoIP

To cement your understanding of VoIP phone systems and carrier services, and even gain valuable insight into your own situation, you’ll work in a group to come up with the best solution for a company with 5,000 people in five states to migrate from PBX trunks to VoIP. The winners will be the ones who save the most money. Bonus points for saving money and providing useful new features!

8. TESTING AND TROUBLESHOOTING VOIP
We’ll round out the discussion of VoIP systems identifying what could go wrong, and how trouble is identified and resolved. Without getting bogged down on technical details, you will learn the main areas where things go wrong, what the trouble symptoms are, and how to go about fixing the problem.

Bonus! All students receive a large printed poster explaining VoIP call quality metrics and thresholds. Besides being cool cubicle wall covering, it provides a lot of useful information!

PART 3: THE NETWORK

9. ORGANIZING THE DISCUSSION
Much of the last day is devoted to understanding the modern IP-based telecom network. To get started, we’ll organize the discussion using the OSI 7-Layer Reference Model, explaining what a layer is, and what the layers are, and giving examples of protocols like TCP and IP and where they fit.

10. ETHERNET ON COPPER, FIBER AND WIRELESS
Ethernet and its MAC frames are the building blocks of all new telecom networks, both in-building and between buildings. A VoIP phone plugs into a copper Ethernet LAN cable, or uses an Ethernet Wireless LAN to connect to the network. The network itself is built with point-to-point circuits conforming to the Optical Ethernet standard connecting equipment in different locations with fiber. In this module, you will learn the basic principles of Ethernet and LANs, the crucial concepts of MAC addresses, MAC frames and broadcast domains, how devices connect via LAN switches, and how VLANs separate groups of users.

11. IP ADDRESSES AND ROUTERS
Routers implement the network by relaying packets from one circuit to another. Determining which circuit to relay the packet to is the routing part of the story. In this module, you will fill in gaps, learn how IPv4 addresses are organized and how they are used to route packets between telephones during a VoIP phone call. We’ll cover DHCP, static vs. dynamic addresses, public vs. private addresses, NAT and how ARP relates Ethernet to IP. To be ready for the future, we’ll finish with a review of the IPv6 address structure and usage.

Class Exercise: IP and MAC Addresses
Using the Windows interface, we’ll determine the current MAC and IP Addresses of a classroom computer, and the private and public IP addresses of the Edge Router and NAT it’s connected to. This will help visualize what IP addresses are, and covers two of the questions on the Final Exam.

12. TCP, UDP AND PORTS
You will learn that IP does not come with any guarantees. There is no guarantee a packet will be delivered. Nada. To be sure a packet gets delivered, we use TCP or UDP. Plus, we’ll demystify a second piece of information that sneaks in with TCP and UDP: ID of the computer program you want to talk to. This ID is called the port number.

13. IP NETWORK QUALITY: COS, QOS, MPLS AND SLAs
You will also learn that IP networks do not come with any performance guarantees: when the next packet will be transmitted, and how often that might happen… but banks, other carriers, government and other large organizations need guarantees. Guaranteed IP packet data communications between locations is called a VPN or MPLS service. We’ll demystify and sort out quality of service, Class of Service (CoS), Service Level Agreement (SLA) and MPLS.

Group Exercise: Open-book group collaboration final exam: Full VoIP Protocol Stack
At this point is the in-class Final Exam. The good news: it is done in groups, open book.
Determine the full VoIP protocol stack, identifying information needed at each of the 7 layers for a VoIP
– VoIP telephone call. Exam format: fill in the blanks on a diagram of a protocol stack.
This requires understanding all of the pieces involved in moving a telephone call in IP packets from one person to another, touching on everything covered in the course.
Everyone participating in the in-class group-collaboration open-book final exam will receive a course completion certificate. Those who write the optional online CVA exam after the class will also receive TCO Certified VoIP Analyst certification.

PART 4: PROJECT MANAGEMENT

14. VOIP MIGRATION PROJECT STEPS, TIPS AND TRICKS
The final module is a template for managing a VoIP project, with detailed checklists in the course book. Going through the template, you’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists to put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own!

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 300-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use, as well as a certificate attesting to your IP telecom knowledge skills.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of VoIP and IP Telecom. Coverage of all major topics, high-quality course materials, TCO CVA certification and certificate suitable for framing, bonus poster and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

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Seminars on Telecommunications

Telecommunications, Data communications, TCP/IP, IP Networking, Wireless, VoIP and IP Call Center Technology Training Seminars and Courses

Following is a brief description of our training seminars, DVD courses and reference books on telecom, wireless and VoIP for non-engineering professionals.

Seminar Course Descriptions:

Course 101 Telecom, Datacom and Networking for Non-Engineers

Course 101 Module 1: Fundamentals of Telecommunications

Course Descriptions

Course 101 Module 2: Understanding Data Communications

Course Descriptions

Course 101 Module 3: Networking

Course Descriptions

Course 130 Voice over IP (VoIP)

Course Descriptions

Course 133 Fundamentals of VoIP and IP Telecom Networks

Course Facts

Course Descriptions

PART 1: THE BIG PICTURE

PART 2: VOIP AND SIP NUTS AND BOLTS

PART 3: THE NETWORK

PART 4: PROJECT MANAGEMENT

Our Goal

How You Will Benefit

Don't Miss This Opportunity!

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