Following is a brief description of our training seminars and reference books on broadband, telecom, wireless and VoIP for non-engineering professionals.

For more information on telecommunications training, data communications, TCP/IP, IP networking, wireless, VoIP and IP call center technology training seminars and courses, MPLS courses, IPv6 course, reference books, free online tutorials and more, please visit our website

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Seminar Course Descriptions:

Course 101  Broadband, Telecom, Datacom and Networking for Non-Engineers

Telecom, Datacom and Networking for Non-Engineers is our "core training" - three intensive days of training designed for non-engineering professionals, on the key elements of broadband, datacom, telecom and networking, from jargon and fundamentals to the current technologies.
Up-to-date for the 2020s covering broadband internet plus the converged IP telecom network, this course covers the essential knowledge for those serious about telecom today.
Thousands of people, from organizations such as AT&T, Verizon, Bell Canada, Cisco, Intel and Microsoft, NSA, CIA, FAA, FBI and IRS, all branches of the US Armed Forces, Bank of America, Wells Fargo, TD Bank, the San Francisco Giants, Oneida Tableware, plus hundreds of others, who wanted to be more effective to understand and deal with telecom and networking technology, have benefited from taking this course.

This core training, and our excellent instructors, receive rave reviews consistently on evaluations. Many attendees tell us that they wish they’d had this training years ago!
You'll gain key concept-level knowledge that you cannot get on the job, from vendors or magazines.

Course 101  Part 1: The Fundamentals
The first part is six chapters covering the fundamentals of telecom, explaining concepts, filling gaps and establishing a solid base of knowledge. First is a big picture view with a high-level pass introducing all the course topics. We then progress logically: how carriers provision telecom circuits, telecom fundamentals, and IP packet network fundamentals. Then we explain the Internet as a business: web services like AWS, ISPs, cloud computing and data centers. We review the services available today by category - residential, business and wholesale. The fundamentals are rounded out with digital media concepts: how voice is digitized, digital images, digital video, digital quantities and digital text.

Content  Part 1: Fundamentals of Telecommunications
Broadband converged IP telecom network
Telecom fundamentals: pulses, multiplexing, modems
Network fundamentals: MAC frames and IP packets
ISPs, The Internet and Net neutrality
Cloud Computing, Web Services, Data Centers
Residential, Business and Wholesale Services
Digital Media: digital voice, images, video, data, text

Course Descriptions

1. Introduction to Telecommunications
We begin with a big-picture, comprehensive introduction to broadband telecom: the ideas of broadband and convergence, today's telecom network, the various parts of the network, and three key technologies: IP, Ethernet and MPLS, explaining what they are and what they do. We cover end-to-end how a circuit is implemented, and identify typical residential, business and wholesale services.
    A. History of Telecommunications
    B. Convergence
    C. Broadband
    D. Today's Telecom Network
    E. Network Core
    F. Ethernet, IP and MPLS
    G. Network Access
    H. Telecommunication Service Implementation
    I. Carrier Interconnect
    J. Residential, Business and Wholesale Services
2. Telecom Fundamentals
You'll receive a firm foundation in the fundamental concepts of telecom: elements of a circuit; clients, servers, peers and terminals; how pulses are used to represented bits on fiber; and how modems are used to represented them in wireless, cable TV and DSL. Next you'll learn how shared capacity is used to carry traffic from many users on common facilities through Frequency Division Multiplexing (FDM), Time Division Multiplexing (TDM), overbooking and Bandwidth on Demand.
    A. Circuits
    B. Terminals, Clients, Servers and Peers
    C. Pulses: Representing Bits on Digital Circuits
    D. Modems: Representing Bits in Frequency Channels
    E. Serial and Parallel
    F. Sharing: FDM on CATV, Radio and Fiber
    G. Sharing: Channelized TDM
    H. Efficient Sharing: Bandwidth on Demand and Statistical TDM
3. Network Fundamentals
Next, you'll receive a firm foundation in network fundamentals and jargon. Today's converged telecom network developed from what we use to call "data communications", that is packets in frames. Staying out of the details, we cover basic circuit configurations, learn how routers relay packets between circuits, and how packets are transmitted between devices in frames. We fill gaps and bring you up to speed on MAC frames, IP packets and MPLS labels, including the purpose of each and how they work together.
    A. Unbalanced Configurations: CATV, PON, WiFi, CAN-BUS
    B. Balanced: LANs and Ethernet
    C. Frames and MAC Addresses
    D. Networks
    E. Packets and IP Addresses
    F. IP Packets in MAC Frames
    G. IP Packets
    H. MPLS Labels
4. The Internet, Cloud Computing and Data Centers
The Internet began in order to send text email messages and is now converged broadband communications worldwide. Here, we explain what exactly an Internet Service Provider (ISP) does, and how they can get packets delivered worldwide. We review browsers and apps, web clients and web servers, and then explain the huge business of cloud computing, web services and data centers.
    A Network to Survive Nuclear War
    B. The Inter-Net Protocol
    C. Internet Service Providers (ISPs)
    D. Domain Name System (DNS)
    E. Web Clients: Browsers and Apps
    F. Web Servers: HTTP, HTTPS, HTML
    G. Web Services
    H. Cloud Computing and AWS
    I. Data Centers
    J. Net Neutrality
5. Telecom Services
A complete foundation in telecom must include understanding where the money is, which is in services with recurring billing. We organize services into the categories of Residential, Business and Wholesale, and identify the current choices and offerings in each category. We include Broadband Internet, Internet VoIP with a PSTN phone number, and video streaming for residences; in the business category VPNs, PRI, Centrex, and SIP trunking; and wholesale services wavelengths, dark fiber, Carrier Ethernet and IP transit.
    A. Residential
      1. Broadband Internet
      2. POTS & PSTN Phone Calls
      3. VoIP Internet Telephone Service
      4. "Basic Cable" and Video-on-Demand
    B. Business
      1. Internet with Security, DNS
      2. "MPLS Services" and MPLS VPNs
      3. Internet VPNs
      4. Centrex
      5. PRI & PBX Trunking, SIP Trunking
    C. Wholesale
      1. Bulk: Wavelengths, Dark Fiber, Carrier Ethernet
      2. Software-Defined Network (SDN)
      3. Internet Transit
      4. Content Delivery Networks (CDN)
6. Digital Media: Voice, Video, Images, Quantities, Text
The converged network carries all types of media: voice, text, video, and images in packets. Digitizing the media is the essential first step, which means representing media using 1s and 0s, so it can be carried in packets. You'll learn how voice is digitized and then reconstructed applying the G.711 64 kb/s standard. You'll see that the same principles are applied to images in formats like jpg, and to mp4 videos. We review binary and hexadecimal, and then finish with unicode for emojis and text.
    A. Analog and Digital: What Do We Really Mean?
    B. Continuous Signals, Discrete Signals
    C. Voice Digitization (Analog → Digital Conversion)
    D. Voice Reconstruction (Digital → Analog Conversion)
    E. Digital Voice: 64kb/s G.711 Standard
    F. Digital Video: H.264 / MP4, HD, 4K
    G. Digital Images: JPG, GIF, PNG
    H. Digital Images in Emails: MIME
    I. Digital Quantities: Binary and Hex
    J. Digital Text: ASCII and Unicode

Course 101  Part 2: Telecom Technologies
In the part two of the course, we focus on the three main technologies used to transmit information from one location to another which we group into wireless, fiber and copper. You'll learn about mobile network components and operations, the wireless spectrum, 4G LTE, 5G, Wi-Fi, fixed wireless broadband home internet and satellites. We cover optical basics, networks configured with point-to-point fibers using Optical Ethernet, fiber to the premise, in the core and metro, and wave-division multiplexing. We round out the discussion with copper-wire technologies: POTS and DSL on twisted pair, T1, Hybrid Fiber-Coax cable TV systems and the categories of LAN cables.

Content  Part 2: Telecom Technologies
Wireless: Cellular, Mobile Internet, 4G, 5G
3.5 GHz Broadband Home Internet, Wi-Fi, Satellite
Fiber: fundamentals, Optical Ethernet, WDM, PONs
Copper: POTS, DSL, T1, Cable Modems, LAN cables

Course Descriptions

7. Wireless
In this segment, we focus on wireless transmission. We identify basic principles of operation and the components of a mobile network. We explain the requirements for mobility, coverage and capacity, and the reason cellular radio systems are used. You’ll understand how mobile to land-line (PSTN) phone calls are connected, and about roaming, mobile Internet and virtual operators. We cover mobile 4G LTE and 5G, plus fixed wireless broadband home internet. You'll learn about WiFi and the 802.11ax standard, and finally satellite communications.
    A. Radio Fundamentals
    B. Spectrum
    C. Mobile Network Components and Operation
      1. Towers
      2. Transceivers
      3. Backhaul
      4. Mobile Switches & MTSOs
    D. Cellular and Handoffs
    E. PSTN Phone Calls with the Phone App ("Voice Minutes")
    F. Mobile Internet ("Data Plan")
    G. Broadband Delivery: Cellular + WiFi
    H. Mobile Operators, MVNOs and Roaming
    I. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
    J. 4G LTE
    K. 5G New Radio (NR)
    L. 3.5 GHz Fixed Wireless Broadband Internet
    M. WiFi: 802.11 Standards & Wireless LANs
    N. LEO and GEO Satellites
8. Fiber Optics
The network core is created by connecting routers to other routers point-to-point with fiber. Telephone companies used to run copper wires to access every home in a suburb. They are now investing to run fiber to access every home. In this segment, you'll learn the basics of fiber, wavelengths, WDM and the makeup of fiber cables. You'll learn how Optical Ethernet implements the fiber connections, plus how Optical Ethernet is used in fiber to the premise via PONs (Passive Optical Networks) in the core and in metro areas.
    A. Optical Basics
    B. Fiber and Cable Construction
    C. Distance-Limiting Factor: Dispersion
    D. Optical Wavelengths and Bands
    E. Wave-Division Multiplexing: CWDM and DWDM
    F. Optical Ethernet
    G. Network Core: Regional Rings and POPs
    H. Metropolitan Area Network
    I. Fiber to the Premise
      1. Passive Optical Network (PON)
      2. Active Optical Network
      3. MAN Stations and Stubs
9. Copper
The physical access circuit in suburbs and cities, before wireless and fiber, was two copper wires for telephone and cable TV service. These wires are used today to deliver broadband. In this segment, you'll learn how the twisted pairs, put in place originally for analog POTS telephone service, are used to deliver DSL broadband service; how broadband on coaxial cable is moved by cable modems; and how both are delivered to the neighborhood on fiber then on copper to the premise. To finish, we explain digital on copper wires: T1s and LAN cables.
    A. Twisted Pair Loops
      1. The PSTN - Public Switched Telephone Network
      2. Analog Circuits
      3. The Voiceband
      4. Plain Ordinary Telephone Service (POTS)
      5. DTMF
      6. DSL and VDSL2
      7. Fiber to the Node plus DSL to the Premise
    B. Hybrid Fiber-Coax
      1. CATV: Fiber to the Node plus Coax to the Premise
      2. Cable Modems
      3. DOCSIS
    C. T1 and E1
    D. LAN Cables and Categories

Course 101  Part 3: Equipment, Carriers and Interconnect
In the third part, we cover the equipment, connected by the wireless, fiber and copper explained in Part 2, to form networks, and the purpose and place of each. You'll learn where and how physical connections are made for PSTN phone calls, CLEC services and for Internet traffic.

Content  Part 3: Equipment, Carriers and Interconnect
Layer 2 Switches and Core Routers
PBXs and CO Switches vs. Softswitches, Gateways
Switched Access, Internet Exchanges, POPs, CLECs

Course Descriptions

10. Telecom Equipment
In this segment, we review the various types of telecom equipment, starting with the essentials for the broadband telecom network: IP/MPLS routers and Ethernet switches, comparing costs and capabilities. Next, we review the various types of broadband customer premise equipment. To explain call managers, soft switches and SIP servers, we compare them with legacy PBXs and CO switches to see the fundamental differences. We finish with gateways and how gateways convert packets to channels.
    A. Broadband Network Equipment: Ethernet Switches and Routers
    B. Broadband Customer Premise Equipment
    C. CO Switches, PBXs and Remotes
    D. Call Managers, Soft Switches and SIP Servers
    E. Gateways
11. Carriers and Interconnect
For customers of different carriers to commmunicate, the carriers' networks must be physically connected. In this segment, we explain how the Internet is implemented, with transit agreements and peering at Internet Exchange buildings. We also explain about POPs in toll centers: where and how local exchange service providers: mobile providers, ILECs and CATV, connect together and connect to other carriers to enable phone calls using a PSTN phone number; and how calls are set up using SS7. We end by explaining where a CLEC fits in the story by collocating equipment in wire centers.
    A. IX: Interconnect for Internet Traffic
    B. Toll Centers: Interconnecting PSTN Telephone Calls
    C. IXCs and LECs: Implementing Long-Distance Competition
    D. Switched Access and POPs
    E. CATV and Wireless Local Exchange Carriers
    F. SS7
    G. COs and Wire Centers
    H. Local Competition: CLEC – Collocation plus ILEC Dark Fiber

Course 101  Part 4: Networking
The final part of the course is focused on IP networking and MPLS. We start with the OSI Reference Model explaining its layers and providing a structure for discussion: what the layers are, what a layer is, the functions of each layer, and the standard protocols for each layer. Then we discuss Layer 2: broadcast domains, Ethernet, 802 standards and VLANs. Next, Layer 3: IP addresses, IP routers, DHCP, Network Address Translation, public and private addresses and IPv6. We cover MPLS, the core traffic management system, and how it is used to implement VPNs, service integration, classes of service and traffic aggregation. We conclude with a roundup of technologies, a top-down review and peek into the future of telecommunications.

Content  Part 4: Networking
OSI Layers and Protocol Stacks
LAN switches, Ethernet LAN and VLANs
IP addresses, Routers, DHCP, public-private addresses, NAT
IPv6 address types and allocation
Carrier networks, Class of Service, SLAs
MPLS for CoS, VPNs, aggregation and integration
Practical solutions and project methodology

Course Descriptions

12. The OSI Layers and Protocol Stacks
To interoperate systems, so many functions must be performed that a structure is needed to organize the functions in order to treat separate issues separately. We begin part four with the ISO 7-Layer Open Systems Interconnection Reference Model, the most commonly-used structure. We explain what a layer is, each layer's purpose, give examples of protocols used to implement layers like TCP and IP, and provide a practical view of how protocol stacks work for applications like VoIP and web surfing.
    A. Protocols and Standards
    B. ISO OSI Reference Model
    C. OSI 7-Layer Model
    D. Physical Layer: DSL, 802.3, DOCSIS
    E. Data Link Layer: 802 MAC
    F. Network Layer: IP and MPLS
    G. Transport Layer: TCP and UDP
    H. Session Layer: POP, SIP, HTTP
    I. Presentation Layer: ASCII, Encryption, Codecs
    J. Application Layer: HTML, SMTP, English …
    K. Protocol Stack in Operation: Eg. Babushka Dolls
    L. Standards Organizations
13. Ethernet, LANs and VLANs
Ethernet is used for linking devices point-to-point in all network parts, thus implementing OSI model Layers 1 and 2 together. In this segment, we review the basic principles of LANs and Ethernet formalized by stardards in the 802 series, plus the concepts of broadcast domains, MAC addresses and MAC frames. You'll learn how Layer 2 switches, also called LAN switches, connect devices, and use VLANs to separate devices for basic network security.
    A. MAC Frames, MAC Addresses and Broadcast Domains
    B. Ethernet and 802 standards
    C. Layer 2 / Ethernet Switches
    D. VLANs
14. IP Networks, Routers and Addresses
This segment is focused on IP which is used to implement Layer 3. We start with IP addressing: address classes, DHCP, subnets, static and dynamic addresses, private and public addresses and Network Address Translation. We use a simple IP network to show how routers relay packets from link to link to implement the network, and also serve as a point of control denying communications based on port number and/or IP address. We finish this segment with IPv6 addressing.
    A. IPv4 Address Classes
    B. Subnets: Prefix and Subnet Mask
    C. DHCP, Static and Dynamic Addresses
    D. Assigning Subnets to Broadcast Domains
    E. IP Network: Routers and Routing Tables
    F. Routers and Customer Edge (CE)
    G. Public and Private IPv4 Addresses
    H. Network Address Translation (NAT)
    I. IPv6
    J. IPv6 Address Types and Address Allocation
15. MPLS and Carrier Networks
In the future everything, including television and phone calls, will be carried in IP packets. However, IP in itself does not provide any way to manage or prioritize traffic to guarantee picture quality or call quality. MPLS is used in a carrier's network core to implement those functions. In this segment, we cover the basics of carrier networks and the need for Service Level Agreements. You’ll gain practical knowledge on how MPLS works and how carriers use it to implement different Classes of Service, VPNs, traffic aggregation and service integration.
    A Carrier Packet Network Basics
    B. Class of Service (CoS) and Service Level Agreements
    C. Provider Equipment at the Customer Premise
    D. Virtual Circuit Technologies
    E. MPLS
    F. MPLS VPNs for Business Customers
    G. MPLS for Service Integration
    H. MPLS and Diff-Serv Supporting Classes of Service
    I. MPLS for Traffic Aggregation
16. Wrapping Up Course 101
The final segment brings together all of the concepts with a top-down review. You’ll gain valuable insights into telecom methodology and project management. We review broadband, telecom, datacom and networking services, technologies and solutions. We conclude by peeking at the future of telecommunications, when the Internet and telephone network become the same thing.
    A. Technology Deployment Steps
    B. Requirements Analysis
    C. High-Level Design
    D. Review: Circuits and Services
    E. Technology Roundup
    F. Private Network
    G. Carrier IP Services
    H. The Future

Course 130  Voice over IP, SIP, Security, 5G and IoT

Course 130 Voice over IP, SIP, Security, 5G and IoT is a two-day, comprehensive, vendor-independent course designed for non-engineers on VoIP and SIP, security risks and measures, 5G and IoT (Internet of Things), and ending with cool examples of applications like Smart Cities and Platooning on Interstates.

You'll learn the fundamentals of Voice over IP, and the VoIP phone systems components and what they do. We demystify VoIP by explaining how voice is packetized, how the packets move end-to-end, and how voice is re-created at the other end… plus what it sounds like when packets are missing.
We cover Internet VoIP for individuals, and VoIP phone systems for businesses: softswitches, call managers, cloud services, hosted PBXs and SIP trunking. The VoIP part of the course finishes with carrier connections, and an open-book group exercise, the "final exam" to solidify your knowledge.

Part 2 provides a comprehensive survey of security: risks and measures, network security, phishing and extortion, firewalls, ports and packet filtering, public key encryption, digital certificates and HTTPS, passwords and fingerprints, Wi-Fi security, zero-day exploits, trojans, viruses and VoIP security… all in plain English.

Part 3 brings you up to date information on 5G and New Radio, including its immediate benefit which is 40% more b/s than LTE, its deployment on 700 MHz, 800 MHz, and 2.5 and 3.5 GHz bands, and bleeding-edge cool ultra-broadband millimeter-wave applications.
We end with the Internet of Things (IoT): what the Things are, what and how they might communicate, every Thing has a computer, and examples of 5G and IoT applications like cars in road trains on the Interstate called Platooning.

You'll gain a totally unbiased, structured understanding of Voice over IP and SIP -
An investment in your knowledge skills that will be repaid many times over your career.

Course Objectives
  • Understand jargon and buzzwords. Fill gaps.
  • Establish a comprehensive, vendor-independent understanding of the major VoIP and SIP topics.
  • Survey all major security topics.
  • 5G: benefits and how it will be deployed.
  • Understand the Internet of Things and its opportunities
  • SIP Trunking services
  • Develop career-enhancing knowledge skills.
High-quality course materials
You receive a 200+ page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.

Course 101 or
Equivalent IP network knowledge

  Who should attend
Those needing to understand technologies such as VoIP, SIP, SIP Trunking, network security, phishing, encryption, 5G and IoT.
Ideal for non-engineering professionals needing a firm knowledge base to more effectively deal with technology projects and/or technical personnel.

Certification included
Bonus CVA Certification Package included with every registration.

Value Pricing
This two-day course is value priced at only $1295 In-Person or $1195 Live Online.
Compare at $2495 for lower quality elsewhere.

BOOT CAMP option
Combine with core training Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineers for a full week of training. Covering everything from A-Z, you'll build a solid foundation and really get up to speed… while saving $695!

Course 130  Part 1: Voice over IP and SIP
The first six segments of this course are focused on Voice over IP and SIP. We bring you up to speed on VoIP, what SIP is, how it works, SIP Trunking, all the buzzwords, jargon and concepts, and VoIP system pros and cons: Call Manager / Softswitch vs. Hosted PBX vs. Cloud Service vs. IP Centrex.

Content  Part 1: Voice over IP and SIP
The operation and components of VoIP phone systems
Internet VoIP telephone service
VoIP systems for Businesses: SIP servers, call managers, cloud services, hosted PBX, Centrex
What SIP is and how SIP works
Voice quality: packet loss, delay, jitter
SIP Trunking and Carrier Connections

Course Descriptions

1. VoIP Components, Systems, Standards, Jargon and Buzzwords

We start with VoIP buzzwords and jargon, the basics of voice in IP packet communications, what the system components are, what each component does: soft switches, terminals, media servers and gateways, plus the main protocols and standards used in VoIP systems. We finish with "where this is all headed" and what will basic “telephone” service be in 20 years.

2. VoIP for Individuals
"Voice over IP" can be connected in many different ways. We start explaining VoIP phone calls by understanding how it all began: individuals phoning each other over the Internet. We demonstrate Internet VoIP telephone service with a Voice over IP phone call over the Internet to a Landline. We trace the voice packets from one end to the other through all of the circuits, devices and carriers involved, starting from a laptop through the Internet and then back to a cellphone from someone in the class.
3. VoIP Implementations for Businesses
We compare and contrast the different business choices for a VoIP phone system: replacing a PBX with a Softswitch / Call Manager; upgrading an existing PBX; implementing a Hosted PBX; Cloud-based services; using a Softswitch as a Service; and IP Centrex from a phone company. You’ll have the knowledge to differentiate with confidence between VoIP architectures and discuss the pros and cons of the options.
4. SIP and Call Flow in the IP World
SIP is the standard, open protocol for setting up VoIP telephone calls. The Session Initiation Protocol must be adhered to by all standards-based VoIP systems. It defines the messages and procedure used to set up a telephone call or other types of IP communication. We explain what SIP is and how it works and fits in with call managers and softswitches; demystify the jargon like proxy server; and trace the steps to establish an IP phone call one step at a time. In the end, you'll understand how telephone calls happen in VoIP phone systems – perhaps worth attending the course in of itself!

5. Voice Quality
Call quality is most important, particularly to the callers! In this segment, we explain what factors affect VoIP quality and how to correct any problems. You'll learn the factors that affect voice quality including codec, delay, jitter and lost packets, and how it is measured. We demystify how packets get “lost” or delayed, and you'll hear the resulting effects. We finish with a checklist of practical tips and recommendations to ensure success.

6. VoIP Carrier Services
We round out the VoIP part of the course with carrier connections. We begin with Class of Service performance guarantees in SLAs, Service Level Agreements, and end with selecting a VoIP carrier. We cover SIP trunking as a replacement for PBX trunks in business phone systems; how incumbent, cellular, cable and internet carriers connect for PSTN-VoIP phone calls; and connecting with Megaco and gateways.

The VoIP section finishes with a group exercise, fill-in-the-blank Final Exam, to identify all the pieces of information need to make a VoIP telephone call happen in each OSI Model layer. Don’t panic: the class divides into groups to do the open book exam together. This exercise is very useful to confirm the knowledge gained to this point in the BOOT CAMP week.

Course 130  Part 2: Security
Communication and security are tightly linked, so next is a complete overview of security: threats to networks, systems and information, mitigating measures and best practices.

Content  Part 2: Security
Security risk areas and attacker objectives
Phishing, credential reuse and extortion
Network security, ports and firewalls
Digital signatures, Public and private key encryption
Authentication, Passwords, Digital certificates & SSL
WiFi security, VoIP security, Internet VPNs
Viruses and trojans; zero-day exploits

Course Descriptions

The more ways things are connected, the more ways for criminals to make money. This extensive segment will give you a complete overview of security. We start with an overview and identify the valuable targets. We cover phishing and extortion, and what happens with data from "breaches". Then, we explore the risks, the measures taken, and the best practices in firewalls, network security and ports; private and public key encryption, digital certificates, digital signatures, VPNs; trojans, viruses and exploits and finally VoIP security.

Course 130  Part 3: 5G and IoT
We wrap up the course with a review of upcoming technologies such as 5G wireless and IoT, the Internet of Things: how in the future, everything from toasters to human brain implants to self-driving trucks will be online.

Content  Part 3: 5G and IoT
New Radio: new spectrum and more bits/second
700 and 800 MHz, 2.5 and 3.5 GHz and mmWave
5G handset chip: Snapdragon X55; 5G use cases
Things communicating over the Internet
Communications and computing for every Thing
Cool examples: Ultra Low Power, Highway Platooning

Course Descriptions

8. 5G: New Radio and New Spectrum
In this segment, you'll learn the latest developments for deployment of 5G, the next generation of wireless. We explain the immediate impact of 5G which is a 40% increase in the number of bits per second per Hz, allowing for massive MIMO and then, longer-term, ultra-broadband millimeter wave applications. We explain the 5G design goals and the New Radio spectrum allocations. We end by covering the chip which is enabling the first 5G smartphones.

9. IoT
The Internet of Things: we begin by explaining exactly what that means, what Things, what and how they might communicate, the need for a computer in every Thing and how to power it.

10. Application Examples: 5G, IoT and Convergence
We end BOOT CAMP and Course 130 with examples of 5G applications such as platooning on interstate highways, traffic flow optimization in Smart Cities, and ultra-low-power tracking, examples of IoT, and examples of VoIP and convergence.

Course 133 Fundamentals of VoIP and IP Telecom Networks

A three-day vendor-independent training course covering all aspects of Voice over IP and the network it runs on. Specifically designed for non-engineering professionals, this course will fill in the gaps and get you up to speed on all of the fundamental concepts and technologies involved with Voice over IP and the network it runs on:

Get a solid knowledge base to build on… structured, complete knowledge you can’t get on the job, reading articles or talking to vendors.
Eliminate buzzword frustration, and gain the knowledge to be confident! This is career-enhancing knowledge that lasts a lifetime, and training that will be repaid many times over in increased accuracy and productivity.
With case studies and exercises, you will learn how a VoIP call is set up and carried end-to-end, how an organization saves money moving to softswitches and SIP trunking, project management, best practices and more.
Bonus! TCO Certified VoIP Analyst (CVA) Certification included!
Six online courses & CVA Certification Exam, both with unlimited repeats

Course Facts

Teaching Modules & Course Book Chapters
Learning Exercises
Materials Included
Printed 300-page course workbook with detailed notes, sure to be a valuable reference VoIP Quality Metrics and Thresholds poster.
Duration, CPE Credits and Tuition Fees
3 days, CPE credits: 20 contact hours
Tuition $1495
Certification & Online Courses Included
TCO Certified VoIP Analyst (CVA) Certification Package, Unlimited Plan
Six online courses + CVA exam, with unlimited course & exam repeats included

Course Descriptions

We will start with the fundamentals of Voice over IP: the basics of communicating voice in IP packets, demystifying the jargon and buzzwords and explaining in plain English the components of a VoIP telephone system like soft switches and gateways, what each does, along with protocols like SIP. 2. FUNDAMENTALS OF TELECOM
As one of the main uses of VoIP is to make telephone calls, having a solid base in the fundamentals of telecom and the telephone network is essential. You will fill in gaps and learn how the telephone network is structured, who does what, how it’s done, and how connections are made. We’ll demystify loops and trunks, COs and wire centers, analog, the voiceband, digital, DS0 channels vs. packets, switched access and toll centers, and understand how phone companies, cable companies, wireless carriers and internet VoIP carriers connect.
In this module, you will learn the basics of data packet networks – now used to carry VoIP phone calls along with Internet traffic, video, business data and everything else. We’ll start with circuits, LANs and WANs, then understand the fundamental ideas of how routers relay packets from one circuit to another to reach the far end, and how this is accomplished with addresses and packets carried in frames.

“Voice over IP” can happen in many different ways. One by one, we’ll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Starting with Internet telephony, we will then understand VoIP at the telephone company, how VoIP connects to older systems, and new services like SIP Trunking. We will compare and contrast choices for a VoIP system: getting it from the phone company; buying a call manager / softswitch; renting a Hosted PBX; and cloud solutions. You’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.

Class Exercise: Trace a VoIP Call End-to-End Internet to Cellphone
We’ll establish a phone call from a VoIP client on a computer in the classroom via WiFi and the Internet to a cellphone in the classroom, and identify where the voice packets travel, from one circuit, device, and company to the next, end-to-end between the two sets of microphones and speakers. This will cement your understanding of VoIP telephone calls, the telecom business and how everything is connected.

In this module, you’ll learn what exactly packetized voice is, how it happens, and the various standards in use. You’ll learn about the factors affecting sound quality, and how packets actually get “lost” in a network. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.
Class Activity: Sound Clips with Impairments
Listening to sound clips, you’ll hear the effect of different levels of uncorrected delay, jitter and packet loss, and understand how the quality of the reproduced speech at the far end is affected.

SIP is the open, standard protocol for setting up Voice over IP telephone calls. All VoIP systems that purport to be “compatible” or “standards-based” must implement the Session Initiation Protocol. SIP defines the procedure and messages to set up a phone call – or any other kind of communication. In this chapter, you’ll learn what exactly setting up a VoIP telephone call entails, understand what SIP is, how it works, demystify jargon like proxy server, registration and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand how VoIP phone calls are set up – maybe worth attending the course all by itself!

This chapter is all about connecting an in-building business VoIP phone system to the world. First, we’ll understand how connections used to be implemented with PBX trunks and ISDN PRI service. Then we’ll see how a gateway connects a modern VoIP system onto PBX trunks, and most importantly, how SIP Trunking replaces PBX trunks with a lower-cost and more flexible solution. Many big organizations have an existing data network, implemented as a VPN by a carrier. We’ll look at the advantages and disadvantages of using the “data” VPN, or the Internet, compared to SIP Trunking, and finish off with a practical checklist of features and technologies to require when choosing a carrier.

Group Exercise: Case Study – Saving Money Migrating Five-State Company to VoIP

To cement your understanding of VoIP phone systems and carrier services, and even gain valuable insight into your own situation, you’ll work in a group to come up with the best solution for a company with 5,000 people in five states to migrate from PBX trunks to VoIP. The winners will be the ones who save the most money. Bonus points for saving money and providing useful new features!

We’ll round out the discussion of VoIP systems identifying what could go wrong, and how trouble is identified and resolved. Without getting bogged down on technical details, you will learn the main areas where things go wrong, what the trouble symptoms are, and how to go about fixing the problem.
Bonus! All students receive a large printed poster explaining VoIP call quality metrics and thresholds. Besides being cool cubicle wall covering, it provides a lot of useful information!

Much of the last day is devoted to understanding the modern IP-based telecom network. To get started, we’ll organize the discussion using the OSI 7-Layer Reference Model, explaining what a layer is, and what the layers are, and giving examples of protocols like TCP and IP and where they fit.
Ethernet and its MAC frames are the building blocks of all new telecom networks, both in-building and between buildings. A VoIP phone plugs into a copper Ethernet LAN cable, or uses an Ethernet Wireless LAN to connect to the network. The network itself is built with point-to-point circuits conforming to the Optical Ethernet standard connecting equipment in different locations with fiber. In this module, you will learn the basic principles of Ethernet and LANs, the crucial concepts of MAC addresses, MAC frames and broadcast domains, how devices connect via LAN switches, and how VLANs separate groups of users.
Routers implement the network by relaying packets from one circuit to another. Determining which circuit to relay the packet to is the routing part of the story. In this module, you will fill in gaps, learn how IPv4 addresses are organized and how they are used to route packets between telephones during a VoIP phone call. We’ll cover DHCP, static vs. dynamic addresses, public vs. private addresses, NAT and how ARP relates Ethernet to IP. To be ready for the future, we’ll finish with a review of the IPv6 address structure and usage.
Class Exercise: IP and MAC Addresses
Using the Windows interface, we’ll determine the current MAC and IP Addresses of a classroom computer, and the private and public IP addresses of the Edge Router and NAT it’s connected to. This will help visualize what IP addresses are, and covers two of the questions on the Final Exam.

You will learn that IP does not come with any guarantees. There is no guarantee a packet will be delivered. Nada. To be sure a packet gets delivered, we use TCP or UDP. Plus, we’ll demystify a second piece of information that sneaks in with TCP and UDP: ID of the computer program you want to talk to. This ID is called the port number.

You will also learn that IP networks do not come with any performance guarantees: when the next packet will be transmitted, and how often that might happen… but banks, other carriers, government and other large organizations need guarantees. Guaranteed IP packet data communications between locations is called a VPN or MPLS service. We’ll demystify and sort out quality of service, Class of Service (CoS), Service Level Agreement (SLA) and MPLS.
Group Exercise: Open-book group collaboration final exam: Full VoIP Protocol Stack
At this point is the in-class Final Exam. The good news: it is done in groups, open book.
Determine the full VoIP protocol stack, identifying information needed at each of the 7 layers for a VoIP
– VoIP telephone call. Exam format: fill in the blanks on a diagram of a protocol stack.
This requires understanding all of the pieces involved in moving a telephone call in IP packets from one person to another, touching on everything covered in the course.
Everyone participating in the in-class group-collaboration open-book final exam will receive a course completion certificate. Those who write the optional online CVA exam after the class will also receive TCO Certified VoIP Analyst certification.

The final module is a template for managing a VoIP project, with detailed checklists in the course book. Going through the template, you’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists to put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own!

Our Goal

Our goal is to bust the buzzwords, demystify jargon, understand technologies and mainstream solutions and - most importantly - the ideas underlying all of this, and how it all works together... knowledge you can't get on the job, talking to vendors or reading trade magazines.

How You Will Benefit

You'll gain a long-lasting, solid base of unbiased career-enhancing knowledge you can build on, an investment sure to be repaid many times over, increasing your confidence and productivity and eliminating jargon- and buzzword-related frustration.
Plus, you will receive a high-quality 300-page workbook – a valuable reference packed with detailed notes, diagrams and practical explanations, with experience, tips and templates you can put to immediate use, as well as a certificate attesting to your IP telecom knowledge skills.

Don't Miss This Opportunity!

If you've read this far, you know by now that this is the training you've been looking for to fill the gaps and get on top of VoIP and IP Telecom. Coverage of all major topics, high-quality course materials, TCO CVA certification and certificate suitable for framing, bonus poster and value pricing... don't miss this opportunity. Invest in yourself and your career and register for this course now.

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