Seminar Course Descriptions:

Course 101  Broadband, Telecom, Datacom and Networking for Non-Engineers

Telecom, Datacom and Networking for Non-Engineers is our "core training" - three intensive days of training designed for non-engineering professionals, on the key elements of broadband, datacom, telecom and networking, from jargon and fundamentals to the current technologies.
Up-to-date for the 2020s covering broadband internet plus the converged IP telecom network, this course covers the essential knowledge for those serious about telecom today.
Thousands of people, from organizations such as AT&T, Verizon, Bell Canada, Cisco, Intel and Microsoft, NSA, CIA, FAA, FBI and IRS, all branches of the US Armed Forces, Bank of America, Wells Fargo, TD Bank, the San Francisco Giants, Oneida Tableware, plus hundreds of others, who wanted to be more effective to understand and deal with telecom and networking technology, have benefited from taking this course.

    arrow We progress in a logical order from the start to the finish.
    arrow We explain the jargon, bust the buzzwords, and most importantly, explain the concepts and ideas behind the jargon.
    arrow We build structured knowledge by covering the topics systematically - knowledge that lasts a lifetime.

This core training, and our excellent instructors, receive rave reviews consistently on evaluations. Many attendees tell us that they wish they’d had this training years ago!
You'll gain key concept-level knowledge that you cannot get on the job, from vendors or magazines.

Course 101  Part 1: The Fundamentals
The first part is six chapters covering the fundamentals of telecom, explaining concepts, filling gaps and establishing a solid base of knowledge. First is a big picture view with a high-level pass introducing all the course topics. We then progress logically: how carriers provision telecom circuits, telecom fundamentals, and IP packet network fundamentals. Then we explain the Internet as a business: web services like AWS, ISPs, cloud computing and data centers. We review the services available today by category - residential, business and wholesale. The fundamentals are rounded out with digital media concepts: how voice is digitized, digital images, digital video, digital quantities and digital text.

Content  Part 1: Fundamentals of Telecommunications
Broadband converged IP telecom network
Telecom fundamentals: pulses, multiplexing, modems
Network fundamentals: MAC frames and IP packets
ISPs, The Internet and Net neutrality
Cloud Computing, Web Services, Data Centers
Residential, Business and Wholesale Services
Digital Media: digital voice, images, video, data, text

Course Descriptions

1. Introduction to Telecommunications
We begin with a big-picture, comprehensive introduction to broadband telecom: the ideas of broadband and convergence, today's telecom network, the various parts of the network, and three key technologies: IP, Ethernet and MPLS, explaining what they are and what they do. We cover end-to-end how a circuit is implemented, and identify typical residential, business and wholesale services.
    A. History of Telecommunications
    B. Convergence
    C. Broadband
    D. Today's Telecom Network
    E. Network Core
    F. Ethernet, IP and MPLS
    G. Network Access
    H. Telecommunication Service Implementation
    I. Carrier Interconnect
    J. Residential, Business and Wholesale Services
2. Telecom Fundamentals
You'll receive a firm foundation in the fundamental concepts of telecom: elements of a circuit; clients, servers, peers and terminals; how pulses are used to represented bits on fiber; and how modems are used to represented them in wireless, cable TV and DSL. Next you'll learn how shared capacity is used to carry traffic from many users on common facilities through Frequency Division Multiplexing (FDM), Time Division Multiplexing (TDM), overbooking and Bandwidth on Demand.
    A. Circuits
    B. Terminals, Clients, Servers and Peers
    C. Pulses: Representing Bits on Digital Circuits
    D. Modems: Representing Bits in Frequency Channels
    E. Serial and Parallel
    F. Sharing: FDM on CATV, Radio and Fiber
    G. Sharing: Channelized TDM
    H. Efficient Sharing: Bandwidth on Demand and Statistical TDM
3. Network Fundamentals
Next, you'll receive a firm foundation in network fundamentals and jargon. Today's converged telecom network developed from what we use to call "data communications", that is packets in frames. Staying out of the details, we cover basic circuit configurations, learn how routers relay packets between circuits, and how packets are transmitted between devices in frames. We fill gaps and bring you up to speed on MAC frames, IP packets and MPLS labels, including the purpose of each and how they work together.
    A. Unbalanced Configurations: CATV, PON, WiFi, CAN-BUS
    B. Balanced: LANs and Ethernet
    C. Frames and MAC Addresses
    D. Networks
    E. Packets and IP Addresses
    F. IP Packets in MAC Frames
    G. IP Packets
    H. MPLS Labels
4. The Internet, Cloud Computing and Data Centers
The Internet began in order to send text email messages and is now converged broadband communications worldwide. Here, we explain what exactly an Internet Service Provider (ISP) does, and how they can get packets delivered worldwide. We review browsers and apps, web clients and web servers, and then explain the huge business of cloud computing, web services and data centers.
    A Network to Survive Nuclear War
    B. The Inter-Net Protocol
    C. Internet Service Providers (ISPs)
    D. Domain Name System (DNS)
    E. Web Clients: Browsers and Apps
    F. Web Servers: HTTP, HTTPS, HTML
    G. Web Services
    H. Cloud Computing and AWS
    I. Data Centers
    J. Net Neutrality
5. Telecom Services
A complete foundation in telecom must include understanding where the money is, which is in services with recurring billing. We organize services into the categories of Residential, Business and Wholesale, and identify the current choices and offerings in each category. We include Broadband Internet, Internet VoIP with a PSTN phone number, and video streaming for residences; in the business category VPNs, PRI, Centrex, and SIP trunking; and wholesale services wavelengths, dark fiber, Carrier Ethernet and IP transit.
    A. Residential
      1. Broadband Internet
      2. POTS & PSTN Phone Calls
      3. VoIP Internet Telephone Service
      4. "Basic Cable" and Video-on-Demand
    B. Business
      1. Internet with Security, DNS
      2. "MPLS Services" and MPLS VPNs
      3. Internet VPNs
      4. Centrex
      5. PRI & PBX Trunking, SIP Trunking
    C. Wholesale
      1. Bulk: Wavelengths, Dark Fiber, Carrier Ethernet
      2. Software-Defined Network (SDN)
      3. Internet Transit
      4. Content Delivery Networks (CDN)
6. Digital Media: Voice, Video, Images, Quantities, Text
The converged network carries all types of media: voice, text, video, and images in packets. Digitizing the media is the essential first step, which means representing media using 1s and 0s, so it can be carried in packets. You'll learn how voice is digitized and then reconstructed applying the G.711 64 kb/s standard. You'll see that the same principles are applied to images in formats like jpg, and to mp4 videos. We review binary and hexadecimal, and then finish with unicode for emojis and text.
    A. Analog and Digital: What Do We Really Mean?
    B. Continuous Signals, Discrete Signals
    C. Voice Digitization (Analog → Digital Conversion)
    D. Voice Reconstruction (Digital → Analog Conversion)
    E. Digital Voice: 64kb/s G.711 Standard
    F. Digital Video: H.264 / MP4, HD, 4K
    G. Digital Images: JPG, GIF, PNG
    H. Digital Images in Emails: MIME
    I. Digital Quantities: Binary and Hex
    J. Digital Text: ASCII and Unicode

Course 101  Part 2: Telecom Technologies
In the part two of the course, we focus on the three main technologies used to transmit information from one location to another which we group into wireless, fiber and copper. You'll learn about mobile network components and operations, the wireless spectrum, 4G LTE, 5G, Wi-Fi, fixed wireless broadband home internet and satellites. We cover optical basics, networks configured with point-to-point fibers using Optical Ethernet, fiber to the premise, in the core and metro, and wave-division multiplexing. We round out the discussion with copper-wire technologies: POTS and DSL on twisted pair, T1, Hybrid Fiber-Coax cable TV systems and the categories of LAN cables.

Content  Part 2: Telecom Technologies
Wireless: Cellular, Mobile Internet, 4G, 5G
3.5 GHz Broadband Home Internet, Wi-Fi, Satellite
Fiber: fundamentals, Optical Ethernet, WDM, PONs
Copper: POTS, DSL, T1, Cable Modems, LAN cables

Course Descriptions

7. Wireless
In this segment, we focus on wireless transmission. We identify basic principles of operation and the components of a mobile network. We explain the requirements for mobility, coverage and capacity, and the reason cellular radio systems are used. You’ll understand how mobile to land-line (PSTN) phone calls are connected, and about roaming, mobile Internet and virtual operators. We cover mobile 4G LTE and 5G, plus fixed wireless broadband home internet. You'll learn about WiFi and the 802.11ax standard, and finally satellite communications.
    A. Radio Fundamentals
    B. Spectrum
    C. Mobile Network Components and Operation
      1. Towers
      2. Transceivers
      3. Backhaul
      4. Mobile Switches & MTSOs
    D. Cellular and Handoffs
    E. PSTN Phone Calls with the Phone App ("Voice Minutes")
    F. Mobile Internet ("Data Plan")
    G. Broadband Delivery: Cellular + WiFi
    H. Mobile Operators, MVNOs and Roaming
    I. Spectrum-Sharing Technologies: FDMA, TDMA, CDMA, OFDM
    J. 4G LTE
    K. 5G New Radio (NR)
    L. 3.5 GHz Fixed Wireless Broadband Internet
    M. WiFi: 802.11 Standards & Wireless LANs
    N. LEO and GEO Satellites
8. Fiber Optics
The network core is created by connecting routers to other routers point-to-point with fiber. Telephone companies used to run copper wires to access every home in a suburb. They are now investing to run fiber to access every home. In this segment, you'll learn the basics of fiber, wavelengths, WDM and the makeup of fiber cables. You'll learn how Optical Ethernet implements the fiber connections, plus how Optical Ethernet is used in fiber to the premise via PONs (Passive Optical Networks) in the core and in metro areas.
    A. Optical Basics
    B. Fiber and Cable Construction
    C. Distance-Limiting Factor: Dispersion
    D. Optical Wavelengths and Bands
    E. Wave-Division Multiplexing: CWDM and DWDM
    F. Optical Ethernet
    G. Network Core: Regional Rings and POPs
    H. Metropolitan Area Network
    I. Fiber to the Premise
      1. Passive Optical Network (PON)
      2. Active Optical Network
      3. MAN Stations and Stubs
9. Copper
The physical access circuit in suburbs and cities, before wireless and fiber, was two copper wires for telephone and cable TV service. These wires are used today to deliver broadband. In this segment, you'll learn how the twisted pairs, put in place originally for analog POTS telephone service, are used to deliver DSL broadband service; how broadband on coaxial cable is moved by cable modems; and how both are delivered to the neighborhood on fiber then on copper to the premise. To finish, we explain digital on copper wires: T1s and LAN cables.
    A. Twisted Pair Loops
      1. The PSTN - Public Switched Telephone Network
      2. Analog Circuits
      3. The Voiceband
      4. Plain Ordinary Telephone Service (POTS)
      5. DTMF
      6. DSL and VDSL2
      7. Fiber to the Node plus DSL to the Premise
    B. Hybrid Fiber-Coax
      1. CATV: Fiber to the Node plus Coax to the Premise
      2. Cable Modems
      3. DOCSIS
    C. T1 and E1
    D. LAN Cables and Categories

Course 101  Part 3: Equipment, Carriers and Interconnect
In the third part, we cover the equipment, connected by the wireless, fiber and copper explained in Part 2, to form networks, and the purpose and place of each. You'll learn where and how physical connections are made for PSTN phone calls, CLEC services and for Internet traffic.

Content  Part 3: Equipment, Carriers and Interconnect
Layer 2 Switches and Core Routers
PBXs and CO Switches vs. Softswitches, Gateways
Switched Access, Internet Exchanges, POPs, CLECs

Course Descriptions

10. Telecom Equipment
In this segment, we review the various types of telecom equipment, starting with the essentials for the broadband telecom network: IP/MPLS routers and Ethernet switches, comparing costs and capabilities. Next, we review the various types of broadband customer premise equipment. To explain call managers, soft switches and SIP servers, we compare them with legacy PBXs and CO switches to see the fundamental differences. We finish with gateways and how gateways convert packets to channels.
    A. Broadband Network Equipment: Ethernet Switches and Routers
    B. Broadband Customer Premise Equipment
    C. CO Switches, PBXs and Remotes
    D. Call Managers, Soft Switches and SIP Servers
    E. Gateways
11. Carriers and Interconnect
For customers of different carriers to commmunicate, the carriers' networks must be physically connected. In this segment, we explain how the Internet is implemented, with transit agreements and peering at Internet Exchange buildings. We also explain about POPs in toll centers: where and how local exchange service providers: mobile providers, ILECs and CATV, connect together and connect to other carriers to enable phone calls using a PSTN phone number; and how calls are set up using SS7. We end by explaining where a CLEC fits in the story by collocating equipment in wire centers.
    A. IX: Interconnect for Internet Traffic
    B. Toll Centers: Interconnecting PSTN Telephone Calls
    C. IXCs and LECs: Implementing Long-Distance Competition
    D. Switched Access and POPs
    E. CATV and Wireless Local Exchange Carriers
    F. SS7
    G. COs and Wire Centers
    H. Local Competition: CLEC – Collocation plus ILEC Dark Fiber

Course 101  Part 4: Networking
The final part of the course is focused on IP networking and MPLS. We start with the OSI Reference Model explaining its layers and providing a structure for discussion: what the layers are, what a layer is, the functions of each layer, and the standard protocols for each layer. Then we discuss Layer 2: broadcast domains, Ethernet, 802 standards and VLANs. Next, Layer 3: IP addresses, IP routers, DHCP, Network Address Translation, public and private addresses and IPv6. We cover MPLS, the core traffic management system, and how it is used to implement VPNs, service integration, classes of service and traffic aggregation. We conclude with a roundup of technologies, a top-down review and peek into the future of telecommunications.

Content  Part 4: Networking
OSI Layers and Protocol Stacks
LAN switches, Ethernet LAN and VLANs
IP addresses, Routers, DHCP, public-private addresses, NAT
IPv6 address types and allocation
Carrier networks, Class of Service, SLAs
MPLS for CoS, VPNs, aggregation and integration
Practical solutions and project methodology

Course Descriptions

12. The OSI Layers and Protocol Stacks
To interoperate systems, so many functions must be performed that a structure is needed to organize the functions in order to treat separate issues separately. We begin part four with the ISO 7-Layer Open Systems Interconnection Reference Model, the most commonly-used structure. We explain what a layer is, each layer's purpose, give examples of protocols used to implement layers like TCP and IP, and provide a practical view of how protocol stacks work for applications like VoIP and web surfing.
    A. Protocols and Standards
    B. ISO OSI Reference Model
    C. OSI 7-Layer Model
    D. Physical Layer: DSL, 802.3, DOCSIS
    E. Data Link Layer: 802 MAC
    F. Network Layer: IP and MPLS
    G. Transport Layer: TCP and UDP
    H. Session Layer: POP, SIP, HTTP
    I. Presentation Layer: ASCII, Encryption, Codecs
    J. Application Layer: HTML, SMTP, English …
    K. Protocol Stack in Operation: Eg. Babushka Dolls
    L. Standards Organizations
13. Ethernet, LANs and VLANs
Ethernet is used for linking devices point-to-point in all network parts, thus implementing OSI model Layers 1 and 2 together. In this segment, we review the basic principles of LANs and Ethernet formalized by stardards in the 802 series, plus the concepts of broadcast domains, MAC addresses and MAC frames. You'll learn how Layer 2 switches, also called LAN switches, connect devices, and use VLANs to separate devices for basic network security.
    A. MAC Frames, MAC Addresses and Broadcast Domains
    B. Ethernet and 802 standards
    C. Layer 2 / Ethernet Switches
    D. VLANs
14. IP Networks, Routers and Addresses
This segment is focused on IP which is used to implement Layer 3. We start with IP addressing: address classes, DHCP, subnets, static and dynamic addresses, private and public addresses and Network Address Translation. We use a simple IP network to show how routers relay packets from link to link to implement the network, and also serve as a point of control denying communications based on port number and/or IP address. We finish this segment with IPv6 addressing.
    A. IPv4 Address Classes
    B. Subnets: Prefix and Subnet Mask
    C. DHCP, Static and Dynamic Addresses
    D. Assigning Subnets to Broadcast Domains
    E. IP Network: Routers and Routing Tables
    F. Routers and Customer Edge (CE)
    G. Public and Private IPv4 Addresses
    H. Network Address Translation (NAT)
    I. IPv6
    J. IPv6 Address Types and Address Allocation
15. MPLS and Carrier Networks
In the future everything, including television and phone calls, will be carried in IP packets. However, IP in itself does not provide any way to manage or prioritize traffic to guarantee picture quality or call quality. MPLS is used in a carrier's network core to implement those functions. In this segment, we cover the basics of carrier networks and the need for Service Level Agreements. You’ll gain practical knowledge on how MPLS works and how carriers use it to implement different Classes of Service, VPNs, traffic aggregation and service integration.
    A Carrier Packet Network Basics
    B. Class of Service (CoS) and Service Level Agreements
    C. Provider Equipment at the Customer Premise
    D. Virtual Circuit Technologies
    E. MPLS
    F. MPLS VPNs for Business Customers
    G. MPLS for Service Integration
    H. MPLS and Diff-Serv Supporting Classes of Service
    I. MPLS for Traffic Aggregation
16. Wrapping Up Course 101
The final segment brings together all of the concepts with a top-down review. You’ll gain valuable insights into telecom methodology and project management. We review broadband, telecom, datacom and networking services, technologies and solutions. We conclude by peeking at the future of telecommunications, when the Internet and telephone network become the same thing.
    A. Technology Deployment Steps
    B. Requirements Analysis
    C. High-Level Design
    D. Review: Circuits and Services
    E. Technology Roundup
    F. Private Network
    G. Carrier IP Services
    H. The Future

Course 130  Voice over IP, SIP, Security, 5G and IoT

Course 130 Voice over IP, SIP, Security, 5G and IoT is a two-day, comprehensive, vendor-independent course designed for non-engineers on VoIP and SIP, security risks and measures, 5G and IoT (Internet of Things), and ending with cool examples of applications like Smart Cities and Platooning on Interstates.

You'll learn the fundamentals of Voice over IP, and the VoIP phone systems components and what they do. We demystify VoIP by explaining how voice is packetized, how the packets move end-to-end, and how voice is re-created at the other end… plus what it sounds like when packets are missing.
We cover Internet VoIP for individuals, and VoIP phone systems for businesses: softswitches, call managers, cloud services, hosted PBXs and SIP trunking. The VoIP part of the course finishes with carrier connections, and an open-book group exercise, the "final exam" to solidify your knowledge.

Part 2 provides a comprehensive survey of security: risks and measures, network security, phishing and extortion, firewalls, ports and packet filtering, public key encryption, digital certificates and HTTPS, passwords and fingerprints, Wi-Fi security, zero-day exploits, trojans, viruses and VoIP security… all in plain English.

Part 3 brings you up to date information on 5G and New Radio, including its immediate benefit which is 40% more b/s than LTE, its deployment on 700 MHz, 800 MHz, and 2.5 and 3.5 GHz bands, and bleeding-edge cool ultra-broadband millimeter-wave applications.
We end with the Internet of Things (IoT): what the Things are, what and how they might communicate, every Thing has a computer, and examples of 5G and IoT applications like cars in road trains on the Interstate called Platooning.

You'll gain a totally unbiased, structured understanding of Voice over IP and SIP -
An investment in your knowledge skills that will be repaid many times over your career.

Course Objectives
  • Understand jargon and buzzwords. Fill gaps.
  • Establish a comprehensive, vendor-independent understanding of the major VoIP and SIP topics.
  • Survey all major security topics.
  • 5G: benefits and how it will be deployed.
  • Understand the Internet of Things and its opportunities
  • SIP Trunking services
  • Develop career-enhancing knowledge skills.
High-quality course materials
You receive a 200+ page high-quality course book with copies of all diagrams plus detailed notes, sure to be a valuable reference for years.

Prerequisites
Course 101 or
Equivalent IP network knowledge

  Who should attend
Those needing to understand technologies such as VoIP, SIP, SIP Trunking, network security, phishing, encryption, 5G and IoT.
Ideal for non-engineering professionals needing a firm knowledge base to more effectively deal with technology projects and/or technical personnel.

Certification included
Bonus CVA Certification Package included with every registration.

Value Pricing
This two-day course is value priced at only $1295 In-Person or $1195 Live Online.
Compare at $2495 for lower quality elsewhere.

BOOT CAMP option
Combine with core training Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineers for a full week of training. Covering everything from A-Z, you'll build a solid foundation and really get up to speed… while saving $695!

Course 130  Part 1: Voice over IP and SIP
The first six segments of this course are focused on Voice over IP and SIP. We bring you up to speed on VoIP, what SIP is, how it works, SIP Trunking, all the buzzwords, jargon and concepts, and VoIP system pros and cons: Call Manager / Softswitch vs. Hosted PBX vs. Cloud Service vs. IP Centrex.

Content  Part 1: Voice over IP and SIP
The operation and components of VoIP phone systems
Internet VoIP telephone service
VoIP systems for Businesses: SIP servers, call managers, cloud services, hosted PBX, Centrex
What SIP is and how SIP works
Voice quality: packet loss, delay, jitter
SIP Trunking and Carrier Connections

Course Descriptions

1. VoIP Components, Systems, Standards, Jargon and Buzzwords

We start with VoIP buzzwords and jargon, the basics of voice in IP packet communications, what the system components are, what each component does: soft switches, terminals, media servers and gateways, plus the main protocols and standards used in VoIP systems. We finish with "where this is all headed" and what will basic “telephone” service be in 20 years.

    A. The Big Picture
    B. VoIP System Components
      1. Terminals
      2. Voice in IP Packets
      3. Softswitches / Call Managers / SIP Servers
      4. Media Servers and Unified Messaging
      5. Gateways
      6. LANs and WANs
    C. Key VoIP Standards
    D. The Future: Broadband IP Dial Tone
2. VoIP for Individuals
"Voice over IP" can be connected in many different ways. We start explaining VoIP phone calls by understanding how it all began: individuals phoning each other over the Internet. We demonstrate Internet VoIP telephone service with a Voice over IP phone call over the Internet to a Landline. We trace the voice packets from one end to the other through all of the circuits, devices and carriers involved, starting from a laptop through the Internet and then back to a cellphone from someone in the class.
    A. Internet Telephony: VoIP Computer to Computer over the Internet
    B. Internet Telephony Example: Skype
    C. VSPs: Internet to Phone
    D. Class Exercise: Follow a Phone Call from a Laptop to a Cellphone
    E. VSP: Internet VoIP to/from a PSTN Phone Number e.g. Vonage
    F. VoIP Replaces POTS
3. VoIP Implementations for Businesses
We compare and contrast the different business choices for a VoIP phone system: replacing a PBX with a Softswitch / Call Manager; upgrading an existing PBX; implementing a Hosted PBX; Cloud-based services; using a Softswitch as a Service; and IP Centrex from a phone company. You’ll have the knowledge to differentiate with confidence between VoIP architectures and discuss the pros and cons of the options.
    A. VoIP-Enabled PBX or Migration Options
    B. PBX Replacement: Premise Call Manager / Softswitch
    C. Softswitch as a Service (SaaS): Hosted PBX and Cloud Services
    D. SIP Trunking
    E. IP Centrex
    F. Open-Source and Asterisk Softswitch Software
    G. Phone Powering and PoE
    H. LAN Configuration for VoIP
4. SIP and Call Flow in the IP World
SIP is the standard, open protocol for setting up VoIP telephone calls. The Session Initiation Protocol must be adhered to by all standards-based VoIP systems. It defines the messages and procedure used to set up a telephone call or other types of IP communication. We explain what SIP is and how it works and fits in with call managers and softswitches; demystify the jargon like proxy server; and trace the steps to establish an IP phone call one step at a time. In the end, you'll understand how telephone calls happen in VoIP phone systems – perhaps worth attending the course in of itself!
    A. What SIP is and Does
    B. Relationship to Other Protocols
    C. SIP URIs: "Telephone Numbers"
    D. Registration and Location
    E. Outbound Proxy
    F. Finding the Far End
    G. The SIP Trapezoid
    H. SIP Message Example
    I. How SIP Relates to Call Managers and Softswitches
    J. Relating PSTN Phone Numbers and SIP URIs
    K. Google Voice: SIP Services in the Cloud for Individuals

5. Voice Quality
Call quality is most important, particularly to the callers! In this segment, we explain what factors affect VoIP quality and how to correct any problems. You'll learn the factors that affect voice quality including codec, delay, jitter and lost packets, and how it is measured. We demystify how packets get “lost” or delayed, and you'll hear the resulting effects. We finish with a checklist of practical tips and recommendations to ensure success.

    A. Voice Packetization
    B. Measuring Voice Quality
    C. Factors Affecting Voice Quality
    D. Codecs, Compression and the G.711 codec
    E. Network Delay and Jitter
    F. RTP and UDP
    G. IP Networks: Layers 1-3
    H. Protocol Stack: UDP, RTP, IP, MAC
    I. In-Class Demo: Packet Loss and Sound Samples
    J. How to Test and Troubleshoot Voice Quality
    K. Tips to Maximize Voice Quality

6. VoIP Carrier Services
We round out the VoIP part of the course with carrier connections. We begin with Class of Service performance guarantees in SLAs, Service Level Agreements, and end with selecting a VoIP carrier. We cover SIP trunking as a replacement for PBX trunks in business phone systems; how incumbent, cellular, cable and internet carriers connect for PSTN-VoIP phone calls; and connecting with Megaco and gateways.

    A. Class of Service (CoS)
    B. SIP Trunking
    C. VoIP at the Carrier and Session Border Controllers
    D. PSTN-VoIP Interconnection at the Toll Center
    E. PSTN Tandem Access Trunks Interconnection at the Toll Center
    F. Connecting with Megaco and Gateways
    G. Comparing Transmission Choices
    H. Selecting a VoIP Carrier

The VoIP section finishes with a group exercise, fill-in-the-blank Final Exam, to identify all the pieces of information need to make a VoIP telephone call happen in each OSI Model layer. Don’t panic: the class divides into groups to do the open book exam together. This exercise is very useful to confirm the knowledge gained to this point in the BOOT CAMP week.


Course 130  Part 2: Security
Communication and security are tightly linked, so next is a complete overview of security: threats to networks, systems and information, mitigating measures and best practices.

Content  Part 2: Security
Security risk areas and attacker objectives
Phishing, credential reuse and extortion
Network security, ports and firewalls
Digital signatures, Public and private key encryption
Authentication, Passwords, Digital certificates & SSL
WiFi security, VoIP security, Internet VPNs
Viruses and trojans; zero-day exploits

Course Descriptions

7. SECURITY
The more ways things are connected, the more ways for criminals to make money. This extensive segment will give you a complete overview of security. We start with an overview and identify the valuable targets. We cover phishing and extortion, and what happens with data from "breaches". Then, we explore the risks, the measures taken, and the best practices in firewalls, network security and ports; private and public key encryption, digital certificates, digital signatures, VPNs; trojans, viruses and exploits and finally VoIP security.

    A. Security Areas, Risks and Policy
    B. Attacker Objectives
    C. Phishing and Extortion
    D. Using Stolen Usernames and Passwords
    E. Network Security: Segmentation and Perimeters
    F. Packet Forwarding versus Packet Filtering
    G. Port Filtering & Open Ports
    H. Firewalls & Firewall Proxies
    I. Stateful Packet Inspection Firewalls
    J. Private Key and Public Key Encryption
    K. Digital Signatures, Authentication and Passwords
    L. Digital Certificates, TLS and SSL
    M. WiFi Security and WPA2
    N. IP VPNs
    O. IPsec and Key Management
    P. Viruses
    Q. Trojan Horses and Spyware
    R. Exploits, Zero-Day Exploits and National Vulnerability Database
    S. VoIP Security


Course 130  Part 3: 5G and IoT
We wrap up the course with a review of upcoming technologies such as 5G wireless and IoT, the Internet of Things: how in the future, everything from toasters to human brain implants to self-driving trucks will be online.

Content  Part 3: 5G and IoT
New Radio: new spectrum and more bits/second
700 and 800 MHz, 2.5 and 3.5 GHz and mmWave
5G handset chip: Snapdragon X55; 5G use cases
Things communicating over the Internet
Communications and computing for every Thing
Cool examples: Ultra Low Power, Highway Platooning

Course Descriptions

8. 5G: New Radio and New Spectrum
In this segment, you'll learn the latest developments for deployment of 5G, the next generation of wireless. We explain the immediate impact of 5G which is a 40% increase in the number of bits per second per Hz, allowing for massive MIMO and then, longer-term, ultra-broadband millimeter wave applications. We explain the 5G design goals and the New Radio spectrum allocations. We end by covering the chip which is enabling the first 5G smartphones.

    A. The Immediate Impact of 5G: More Bits Per Second
    B. Design Goals and Use Cases for 5G
    C. New Radio: New Spectrum Allocations
    D. Millimeter-Wave Bands
    E. Massive MIMO
    F. 5G Consumer Device Enabling Chip: Qualcomm Snapdragon X55

9. IoT
The Internet of Things: we begin by explaining exactly what that means, what Things, what and how they might communicate, the need for a computer in every Thing and how to power it.

    A. The Internet of Things (not)
    B. Communications for Things
    C. A Computer in every Thing
    D. Power for every Thing

10. Application Examples: 5G, IoT and Convergence
We end BOOT CAMP and Course 130 with examples of 5G applications such as platooning on interstate highways, traffic flow optimization in Smart Cities, and ultra-low-power tracking, examples of IoT, and examples of VoIP and convergence.

    A. Public Safety Communications
    B. Star-Trek-like Personal Communicators for Hospitals
    C. Converged Applications on Business VoIP Phones
    D. Virtual Contact Center
    E. Hosted Contact Center Services
    F. IP Contact Center Case Study
    G. Platooning: Road Trains of Automobiles
    H. Tracking: Ultra Low-Power
    I. Virtual Reality and Augmented Reality
    J. Smart Cities


Course 133 Fundamentals of VoIP and IP Telecom Networks

Three days of vendor-independent training, specifically designed for non-engineering professionals, covering Voice over IP and the converged broadband network it runs on. This course fills the gaps and gets you up-to-speed on all the fundamental concepts and technologies:

  • Today's converged, broadband IP telecommunications network
  • The meaning of all the VoIP jargon and buzzwords
  • How VoIP works from end-to-end and all of the components involved
  • SIP and SIP Trunking
  • Fundamentals of the IP network
  • Who supplies what; how it all fits together
Get a solid knowledge base and structured, complete knowledge you can't learn on the job, by reading articles or by talking to vendors.

Learn the buzzwords, eliminating frustration, and gain confidence! This career-enhancing knowledge will last a lifetime and be repaid many times over through increased accuracy and productivity.

Using exercises and case studies, you will learn how VoIP calls are set up and carried from end-to-end, how an organization can save money shifting to softswitches and SIP trunking, and much more.

As a bonus TCO Certified VoIP Analyst Certification (CVA) is included!
Six online courses and the CVA Certification Exam with unlimited repeats of both.

Course Facts

Teaching Modules & Course Book Chapters
PART 1: THE BIG PICTURE
    1. Introduction to Converged Broadband IP Telecommunications
    2. Fundamentals of VoIP
    3. Network Fundamentals
    4. The Varied Implementations of VoIP
PART 2: THE NUTS AND BOLTS OF VOIP AND SIP
    5. Voice Packetization and Sound Quality
    6. SIP and Softswitches
    7. SIP Trunking and Carrier Connections
PART 3: THE IP NETWORK
    8. The OSI Layers: Organizing the Discussion
    9. Ethernet on Copper, Fiber & Wireless
    10. IP Networks, Routers & Addresses
    11. Carrier Networks & MPLS VPNs vs. SD-WAN
Learning Exercises
    Class Exercise: Tracing a VoIP Call from Wi-Fi & Internet to Cellphone, Identifying End-to-End All Physical Equipment and Connections
    Class Activity: Listening to Sound Clips with Delay, Jitter and Packet Loss
    Case Study: Migrating A Five-State Organization to VoIP comparing SIP Trunking vs. SD-WAN
    Class Exercise: Examining Actual MAC and IP Addresses being Used
    Group Exercise: Open-Book, Group Collaboration Final Exam
Materials Included
Printed, high-quality, color, 300-page course workbook including copies of graphics and detailed notes, which will be a valuable reference for years.
Duration and CPE Credits
3 days, CPE credits: 20 contact hours
Certification & Online Courses Included
TCO Certified VoIP Analyst (CVA) Certification Unlimited Plan Package
Six online courses and the CVA exam, including unlimited course & exam repeats

Course Descriptions

PART 1: THE BIG PICTURE
1. INTRODUCTION TO BROADBAND CONVERGED IP TELECOMMUNICATIONS
We begin with a comprehensive, big-picture introduction to today's telecom network covering the concepts of convergence and broadband, the different parts of the network, and the three key technologies (Ethernet, IP and MPLS): what they are, what they do. We cover service implementation end-to-end and today’s typical business, residential and wholesale services.
    A. History of Telecommunications
    B. Convergence
    C. Broadband
    D. Today's Telecom Network
    E. Network Core
    F. Ethernet, IP and MPLS
    G. Network Access
    H. Telecommunication Service Implementation
    I. Carrier Interconnect
    J. Residential, Business and Wholesale Services
2. FUNDAMENTALS OF VOIP
Next we go into the fundamentals of VoIP: communicating voice in IP packets - the basics, demystifying the buzzwords and jargon, and explaining the VoIP telephone system components like soft switches and gateways in plain English, what each does, and the protocols like SIP.
    A. The Big Picture
    B. VoIP System Components
      1. VoIP Phones
      2. Voice in IP Packets
      3. Softswitches / SIP Servers / Call Managers
      4. Media Servers and Unified Messaging
      5. Gateways
      6. LANs and WANs
    C. Key VoIP Standards
    D. Where This is Headed: Broadband IP Dial Tone
3. NETWORK FUNDAMENTALS
In this module, we cover the essential technologies and concepts of IP networks. We review basic circuit configurations, and begin to explain how MAC frames are used to communicate IP packets, how routers are used to relay packets between circuits, and how MPLS implements traffic management. These topics are reviewed in detail on Day 2.
    A. Unbalanced Configurations: CATV, PON, WiFi, CAN-BUS
    B. Balanced: LANs and Ethernet
    C. Frames and MAC Addresses
    D. Networks
    E. Packets and IP Addresses
    F. IP Packets in MAC Frames
    G. IP Packets
    H. MPLS Labels

4. THE MANY DIFFERENT IMPLEMENTATIONS OF VOIP
“Voice over IP” can be implemented in many different ways. We review the various flavors of VoIP one by one, comparing and contrasting the implementations and architecture choices. We begin with Internet telephony, then we will discuss VoIP at the telephone company, connecting VoIP to older systems, and finally new services such as SIP Trunking. We will compare the pros and cons of choices for a VoIP system including buying it from the phone company; buying your own softswitch / call manager; renting a Hosted PBX; or cloud solutions. You will gain the required knowledge to differentiate VoIP architectures confidently and discuss the advantages and disadvantages of the options. We finish by discussing interesting uses for VoIP beyond phone calls.

    A. Internet Telephony: Computer-Computer VoIP over Internet
      1. Internet Telephony Clients
      2. VSPs: Internet to Phone e.g. Skype to Phone
      3. Class Exercise: Tracing a Phone Call from Laptop to Cellphone
      4. VSP: Internet VoIP with Adapter and PSTN Phone Number e.g. Vonage
    B. VoIP Becomes The New POTS
    C. VoIP for Organizations
      1. VoIP-Enabled PBX and Migration Options
      2. Premise Softswitch / Call Manager: PBX Replacement
      3. Hosted PBX and Cloud Services: Softswitch as a Service (SaaS)
      4. SIP Trunking
      5. IP Centrex
      6. Asterisk and Open-Source Softswitch Software
      7. Phone Powering and PoE
      8. LAN Configuration for VoIP
    D. VoIP Use Cases Beyond Phone Calls
      1. Public Safety Communications
      2. Star-Trek Personal Communicators for Hospitals
      3. Applications Running on Business VoIP Phones
      4. IP Call Center Application Example
Class Exercise: Tracing a VoIP Call from Internet to Cellphone End-to-End
We initiate a telephone call from a computer in the classroom, using a VoIP service via the Wi-Fi and the Internet, to a cellphone of someone in the classroom. We identify the path the voice packets travel end-to-end between the two sets of microphones and speakers from one device, circuit, and company to the other. This will solidify your understanding of VoIP phone calls, the telecom business and how it is all connected.

PART 2: VOIP AND SIP NUTS AND BOLTS
5. PACKETIZED VOICE AND SOUND QUALITY
In this module, we cover exactly what packetized voice is, how it is implemented, and the various standards used. You will learn about the factors which affect sound quality, and how packets get “lost” in a network. We listen to sound clips with impairments, and provide you a practical checklist of recommendations and tips for ensuring success.
    A. Voice Packetization
    B. Measuring Voice Quality
    C. Factors Affecting Voice Quality
    D. Codecs: G.711, G.729, HD Voice
    E. Network Delay and Jitter
    F. RTP
    G. VoIP Protocol Stack: RTP, UDP, IP, MAC
    H. How Packets Get "Lost"
    I. Packet Loss and Sound Samples - In-Class Demo
    J. Testing and Troubleshooting
      1. First Step: The IP Network
      2. Second Step: The VoIP
    K. Tips for Maximizing Voice Quality
Class Activity: Sound Clips with Impairments
Listening to the sound clips, you will hear the results of different levels of uncorrected packet loss, delay, and jitter, and understand how the sound quality of the reproduced speech is affected at the far end.

Bonus! A large PDF poster is included for all students explaining Voice over IP call quality metrics and thresholds.

6. SIP AND SOFTSWITCHES
SIP (Session Initiation Protocol) is the open, standard protocol used to set up Voice over IP phone calls. It must be implemented by all VoIP systems claiming to be “compatible” or “standards-based”. SIP prescribes the procedure and messages to set up phone calls - or any other kind of IP communication. In this module, we cover what exactly is entailed in setting up a VoIP phone call, what SIP is and how it works, the jargon like registration, proxy server, and location server, how SIP relates to softswitches and call managers, and the establishment of an IP telephone call step by step. By the end, you’ll understand how VoIP telephone calls are set up which may, in itself, be worth attending the course!

    A. What SIP is and What it Can Do
    B. Relationship to Other Protocols
    C. SIP URIs: “Telephone Numbers”
    D. Registration and Location
    E. Outbound Proxy
    F. Finding the Far End
    G. The SIP Trapezoid
    H. SIP Message Example
    I. How SIP Relates to Softswitches and Call Managers
    J. Relating Phone Numbers to SIP URIs

7. SIP TRUNKING AND CARRIER CONNECTIONS
We complete the VoIP part of the course with carrier connections, beginning with the Class of Service performance guarantees and ending with the transmission choices: MPLS VPN, SIP trunking and SD-WAN. We cover replacing PBX trunks with SIP trunking for business telephone systems; connecting using gateways and Megaco; and how internet, cellular, cable and incumbent carriers connect PSTN VoIP phone calls.

    A. Connecting with Gateways
    B. Carrier Class of Service (CoS)
    C. SIP Trunking Service
    D. VoIP at Carriers: Session Border Controllers
    E. PSTN VoIP Interconnection at the Toll Center
    F. PSTN Tandem Access Trunk Interconnection at the Toll Center
    G. Comparing Transmission Choices: SIP Trunking, MPLS VPN and SD-WAN
Case Study: Migrating A Five-State Organization to VoIP comparing SIP Trunking vs. SD-WAN
To solidify your understanding of VoIP telephone systems and carrier services, and perhaps even gain valuable insights into your own situation, we examine the PBX replacement strategy of a multi-state organization, and the question of implementing internal communications by SIP trunking, PBX trunks, or SD-WAN.

PART 3: THE IP NETWORK
8. THE OSI LAYERS AND PROTOCOL STACKS
The last day is focused on the modern broadband converged IP-based telecom network. We begin by organizing the discussion with the OSI 7-Layer Reference Model. We explain what a layer is, what the layers are, and provide examples of protocols such as TCP and IP and show how they interrelate in a protocol stack.
    A. Protocols and Standards
    B. ISO OSI Reference Model
    C. OSI 7-Layer Model
    D. Physical Layer: Ethernet, Fiber, DSL, cable, wireless
    E. Data Link Layer: 802 MAC
    F. Network Layer: IP and MPLS
    G. Transport Layer: TCP and UDP
    H. Session Layer: POP, SIP, HTTP
    I. Presentation Layer: ASCII, Encryption, Codecs
    J. Application Layer: SMTP, HTML, English …
    K. Protocol Stack in Operation: Babushka Dolls
    L. Standards Organizations
9. ETHERNET ON COPPER, FIBER AND WIRELESS
OSI model Layers 1 and 2 are implemented together using Ethernet throughout the network, for point-to-point links between devices. In this module, we review the basic principles of LANs and Ethernet, how Ethernet is formalized by the 802 series of standards, MAC addresses concepts, MAC frames and broadcast domains. You’ll learn how LAN switches / Layer 2 switches connect devices, and how, for basic network security functions, VLANs separate devices. The module finishes with Ethernet on fiber, which is called Optical Ethernet, and over radio, which is called Wi-Fi.
    A. MAC Addresses, MAC Frames and Broadcast Domains
    B. Ethernet and 802 standards
    C. LAN Cables
    D. Layer 2 Switches
    E. VLANs
    F. Optical Ethernet
    G. Wireless Ethernet (Wi-Fi)
10. IP NETWORKS, ROUTERS AND ADDRESSES
This module focuses on IP and Layer 3. We start with IP addressing: IPv4 address classes, DHCP, subnets, static and dynamic addresses, private and public addresses and NAT. Using the simplest IP network, we explore how the network is implement by routers relaying packets from link to link. We show how routers also act as a control point to deny communications based on port number and/or IP address. We complete the module with IPv6 addressing.
    A. IPv4 Address Classes
    B. Subnets: Prefix and Subnet Mask
    C. DHCP, Static and Dynamic Addresses
    D. Assigning Subnets to Broadcast Domains
    E. IP Network: Routers and Routing Tables
    F. Routers and Customer Edge
    G. Public and Private IPv4 Addresses
    H. Network Address Translation
    I. IPv6
    J. IPv6 Address Allocation and Address Types
Class Exercise: IP and MAC Addresses
Using the Windows interface, we determine the current IP and MAC Addresses of a computer in the classroom, and the public and private IP addresses for the Edge Router and NAT it is connected to. This will help you to visualize what IP addresses are, plus cover two of the questions for the Final Exam.

11. CARRIER NETWORKS AND MPLS VPNS vs SD-WAN
IP packets can carry anything, including phone calls or the Super Bowl. However, IP in itself does not provide any way to manage traffic or prioritize to guarantee the call quality or picture quality. At the core of a network, MPLS is used by the carrier to implement those functions. This module will complete your knowledge of the basics of carrier networks plus the important concept of Service Level Agreements. Then you’ll gain an understanding of how MPLS works practically and how carriers use it to implement MPLS VPNs, service integration, traffic aggregation and different Classes of Service; and then contrast it with a cheaper solution: Internet VPNs and SD-WAN.

    A. Carrier Packet Network Basics
    B. Service Level Agreements and Class of Service (CoS)
    C. Provider Equipment at the Customer Premise
    D. Virtual Circuit Technologies
    E. MPLS
    F. MPLS VPNs for Business Customers
    G. MPLS for Service Integration
    H. MPLS and Diff-Serv to Support Classes of Service
    I. MPLS for Traffic Aggregation
    J. Internet VPNs
    K. SD-WAN
    L. Country-Spoofing VPN Service
    M. Anonymizer VPN Service
Course Exam
The in-class Course Exam finishes the three days.
The good news: it is done in groups, open book. The exam can be optional.

It requires identifying the information needed at each layer for a VoIP phone call to take place, and the way that the phones learn this information.

Answering correctly demonstrates understanding of all the steps involved in moving speech between two people over an IP network in IP packets, using everything covered in the course.

Students receive course completion certificates at the end. Any students who choose to write the online CVA exam after class will also receive the TCO Certified VoIP Analyst certification.

Our Goal

Our goal is to demystify jargon, bust the buzzwords, understand technologies and mainstream solutions. And - most importantly - the underlying ideas, and how it all fits together... knowledge you can't get at work, reading trade magazines or talking to vendors.

How You Will Benefit

You will gain a solid base of unbiased, long-lasting, career-enhancing knowledge that you can build on, increasing your confidence and productivity, eliminating jargon- and buzzword-related frustration - an investment sure to pay off many times over.

Plus, you receive a 300-page high-quality workbook - a valuable reference resource packed with diagrams, detailed notes and practical explanations - and in addition a course completion certificate to attest to the IP telecom knowledge skills you gained.

Optionally, you can also receive the TCO Certified VoIP Analyst Certification (CVA) after the class by writing the CVA exams.

Don't Miss This Opportunity!

After reading this far, by now you know that you have found the training you've been searching for to get on top of Voice over IP and IP Telecom, and fill the gaps. All major topics covered, high-quality course materials, certificate suitable for framing, TCO CVA certification, bonus poster and value pricing... do not miss this opportunity to invest in yourself and your career. Register for this course now.

Register For Seminars

 

Telecommunications training resources

Teracom Training Institute
Telecommunications training, VoIP training, telecom training, seminars, courses, elearning and free tutorials

Telecommunications tutorials

Telecommunications Certification Organization
Get certified in telecommunications, voip, wireless technology

Telecom 101
Telecommunications reference book and textbook

Telecommunications in Canada
History and overview of Canadian telecommunications

The Telecom Training Channel:
Online downloadable elearning telecom, datacom, networking, wireless and VoIP videos and tutorials

Telecom training, VoIP training, wireless training seminars and courses

Telecom Training
Telecom, Datacom and Networking for Non-Engineers course