Our "core training" - an intensive three-day modular course covering all major topics in telecom, datacom and networking.
Thousands of people from organizations ranging from Cisco, Intel, Qualcomm, Microsoft, the CIA, IRS, FAA and US Army to Oneida Tableware and the Portland Trailblazers who needed to be more effective in understanding and dealing with telecom and networking technology have benefited from this course.
The content, its order, our analogies and explanations have been refined over the course of fifteen years... and we constantly update it.
US$1395 for this three-day course.
Please see the following pages for registration options and complete information on course content, benefits, course materials and reviews by attendees.
Telecom, Datacom and Networking for Non-Engineers is our core training, organized into three modular parts: telecom, datacom and... networking. We'll start at the beginning of the story, progress through key concepts in a logical order, and finish at the end. Our goal is to bust the buzzwords, cut through the jargon and doubletalk to put in place a clear, structured understanding of telecom, datacom, IP and networking.
The first part covers the Public Switched Telephone Network, equipment and call centers, the telecom business, carriers, digital voice transmission, T1, fiber and SONET backbones, and wireless ... the groundwork for understanding everything.
Whether you're interested in telecom, datacom, wireless, Wide Area Networking or Voice over IP, everything begins with the Public Switched Telephone Network and Plain Ordinary Telephone Service. We'll begin with a model for the PSTN, explaining analog circuits and circuit switching, as well as common telephony buzzwords and jargon, and an overview of SS7.
We'll round out our discussion of telephony with a practical overview of different types of equipment that can be connected to the telephone network. Without bogging down on details, we'll sort out switches, PBXs, ACDs, IVRs, Call Centers and modems, including a discussion of DSL and how it is provided.
With a basic framework in place, we'll review the telecommunications business, including companies, alliances, services and competition, and understand how each organization fits into the picture, including how CLECs can provide Voice over IP over DSL on existing phone lines.
With the fundamental structure in place, we'll understand how - and why - voice is digitized. We'll discuss what is really meant by "digital" and explain DS0s, channels, the 64 kb/s rate and the DS0-DS1-DS3 digital hierarchy. We'll provide a practical overview of digital services, including T1, T3, SONET and ISDN. At a high level, we'll explore the different types of traffic that can be carried over these circuits, and how voice, data and video can be integrated.
Time Division Multiplexing (TDM) and digital carrier systems are technologies at the heart of telecommunications networks. Without getting bogged down on technical details, we'll use T1 as an example to explain multiplexers and how TDM and channels are implemented and what repeaters do. With concepts in place, we'll cover fiber optics, SONET rings and Dense Wave-Division Multiplexing (DWDM): the backbone of networks.
We'll round out your knowledge of telecom fundamentals with wireless. We'll cover jargon and buzzwords in the mobility business, the idea of cellular, and sort out different cellular technologies, including analog, PCS and 3G and understand CDMA vs. TDMA/GSM. We'll conclude with an overview of Wi-Fi and satellite communications.
The second part covers datacom basics including the crucial concepts of IP packets and LAN frames; all about modems including DSL and cable modems, data over digital cellular, how digital circuits and services are provided, muxes vs. switches vs. routers, and finishes with LANs: building blocks for the Networking part.
We'll begin the second module by introducing a model for data circuits, reviewing each component in the model, and exploring practical examples of circuit and network configurations. With this framework in place, you'll be able to categorize and compare different types of equipment and circuit configurations.
In this chapter, we'll put in place a solid understanding of the key concepts of IP packets and LAN frames, ensuring that you have a solid foundation on which to build an understanding of routers, bandwidth-on-demand services and the Internet.
In this chapter, we'll learn how modems transmit 1s and 0s over analog circuits. We'll explain jargon like baud rate and half duplex, and you'll receive practical guidelines on current modem standards and what connection speeds to expect.
With an understanding of how modems work over phone lines, we'll look at broadband modem technologies: DSL and Cable modems, and discuss which is faster. We'll also understand how digital cellular can be used for data communications and internet access.
In this chapter, we'll build on the basic discussion of digital from module 1 to show how digital circuits are used for data communication. We'll show you the three basic kinds of datacom services available, and the circuits and equipment used by carriers to actually provide these services... highly useful knowledge when evaluating, ordering or troubleshooting carrier services. We'll introduce the idea of statistical multiplexing and bandwidth-on-demand to prepare for the discussion of packet networks and services in Module 3.
LANs are the standard method of implementing circuits in-building. We'll complete this module with a basic, solid understanding of LANs: Ethernet and the original idea of a bus, how this changed to 100 Mb/s and now Gigabit Ethernet connected with LAN switches. You'll learn about categories of cables, hubs and switches. We'll conclude interconnecting LANs using routers and TCP/IP to form a WAN... leading in to Module 3.
The third part brings it all together with a structured discussion of networking: protocol stacks, routers, IP addresses, bandwidth-on-demand services, Voice over IP (VoIP) and IP VPNs, the Internet, and finishes with a top-down review and templates for mainstream solutions you can put to immediate use.
Standards and protocols play a key role in the understanding of networks, particularly how TCP, IP and LANs fit together. We'll begin the third module by exploring the Open Systems Interconnect 7-layer reference model. You'll learn what a layer is, the purpose of each layer, see examples of protocols used to implement each layer, and learn how a protocol stack really works.
With a structure in place for discussing what we need to do, we'll look at popular mainstream solutions for how networks are implemented. The first stop is private networks, composed of dedicated lines connected with routers, allowing us to understand the functions routers perform and cover what you need to know about IP: IP addressing, dynamic addresses and DHCP, private addresses and NATs. You'll learn how multiple computers can share a single Internet connection. We'll complete the chapter with practical guidelines on how to order and manage dedicated lines and deal with carriers.
Bandwidth on demand or "packet-switched" services have strong cost and flexibility advantages over dedicated lines. We'll understand packet network concepts, how and why Virtual Circuits are implemented, and what the jargon and buzzwords really mean. You will understand the widely-used TCP/IP over Frame Relay and discuss performance issues... which leads into understanding the need for Quality of Service (QoS) guarantees, ATM and MPLS.
In this chapter, we focus on two primary services that can run on an IP/MPLS network: voice and secure data communications. We'll begin with an introduction to Voice over IP components, jargon and buzzwords, and understand how VoIP will mesh with the PSTN covered in Module 1. You'll also understand how IPsec protocols and equipment implement IP VPNs for secure business data communications over IP networks.
Let's not forget the Internet! In this chapter, we'll review the Internet's past and present, understand what an ISP does, and gain a real understanding of TCP and IP. We'll review HTML, HTTP, secure web pages, Web servers and browsers, and details like the Domain Name System, MIME and Base-64 encoding. We'll complete the picture with a review of connection methods and current Internet issues including IPv6.
The final chapter brings all of the concepts together with a top-down review. You'll learn valuable insight in how technology should be deployed, and review mainstream services and solutions. We'll conclude with a view toward the future: the IP Packet-Switched Telecommunications Network... the first slide from course 110.
Additional reference material covers jargon and buzzwords like tie lines, foreign exchange circuits and WATS used in voice communication services.
Fractional T1 and Cross-Connects, Bit Robbing and 56 kb/s, B8ZS and 64 kb/s Clear Channels.
Hundreds of people like you have benefited from Teracom's training. Many tell us their Teracom course was their best course ever; filled gaps in their knowledge and tied everything together... knowledge they've been needing for years. Here's a sampling of comments from Teracom alumni:
"Feedback from my team was TERRIFIC. It gave our entire technical Call Center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately." - Rusty Walther, Vice President, Client Services, AboveNet Communications
"The selection of material - the order of its presentation - the way it was presented... incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic." - Susan Lennon, Nortel
"The seminar delivered exactly what was advertised, at a very high quality. Truth in advertising!" - Gary Lundberg, Copper Mountain Networks
Whether you work for an organization that produces telecom, datacom or networking products or services; or you buy these products and services - or just have to get up to speed on what all the rest of them are talking about when they say "DS1", "Ethernet frame", "TCP/IP over Frame Relay", "IP VPN" or "firewall"...
"Best course we have ever had onsite at 3Com"
"Perfect content; well organized, well paced, building block approach, resulted in a very nice cathedral" - Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference" - Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident." - Judith Myers, Ameritech
"Excellent! Tied the individual pieces of knowledge together into a picture... was interactive and built up the knowledge layers properly." - Jim Geiss, Qwest
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar"- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing" - Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate... understanding is now CLEAR ... the manual will be very helpful" - Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms" - Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable. Course filled in so many gaps for me. Bravo!" - Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars." - Bob Gibbons, WMX Technologies
Teracom's courses have been taught to wide acclaim across North America since 1992 and are designed for the non-engineering professional needing to fill in the gaps, build a solid base of knowledge... and see how it all fits together.
We're constantly adding new dates and locations for public presentations of Teracom's very popular courses to our schedule. To see the latest schedule, please visit our web site at www.teracomtraining.com.
Space in our seminars is limited, and may sell out, so please register as early as possible to reserve your place. You can register online or by phone:
Once you register online or call us, we'll e-mail you back a registration package, including a confirmation letter for you to sign and fax back to complete your registration.
We accept Visa, MasterCard and American Express, as well as checks and purchase orders.
Every course comes complete with a high-quality comprehensive workbook / textbook that's been called the best on-the-job reference tool around. Written in plain English, this easy-to-use reference includes copies of all graphics PLUS extensive detailed accompanying text.
Topics are organized in logical groups to give you easy reference after the seminar to the practical experience, theoretical background, and unbiased information on industry technologies, products and trends you'll need.
With numerous chapters covering all major topics, you'll obtain an invaluable resource impossible to find anywhere else in one book.
Teracom Training Institute: Telecommunications training, VoIP training, telecom training seminars, courses, DVD video, elearning and free tutorials
Telecommunications Certification Organization: get certified in telecommunications, voip, wireless technology
Telecom 101: telecommunications reference book and textbook
Telecommunications in Canada: history and overview of Canadian telecommunications
The Telecom Training Channel: online downloadable elearning telecom, datacom, networking, wireless and VoIP videos and tutorials
Telecom training, VoIP training, wireless training seminars and courses
VoIP training course
Telecom, Datacom and Networking for Non-Engineers course
Self-paced DVD video courses: ideal for those who need to learn about telecom, datacom, networking, IP, wireless and VoIP outside of structured seminars. Our current library includes:
Each course comes with an approx. 2-hour full-color multimedia DVD combining an on-camera instructor, extensive graphics and point-by-point bullets, along with a comprehensive workbook/textbook with copies of all graphics and detailed reference notes sure to be a valuable reference for years to come. It's as close as you can get to private lessons from the Director of the Institute without actually being there. PLUS, each course comes with an online test and certification suitable for framing.
We are offering some very special pricing packages including our core training package (V1-V5) at US$879 for the set of five courses on DVD with detailed workbooks. Other packages including the full library and individual courses are also available.
Compare this to $500 for one course on CD or VHS elsewhere and you'll agree that this is a very good deal. Hundreds of organizations have purchased our video sets!
Order today to make this invaluable addition to your telecommunications training library.
Please visit teracomtraining.com for full details.
Since 1992, we have provided high-quality on-site training at 3Com, Qualcomm, Intel, Cisco, Nortel, AT&T, Alcatel, Kyocera, T-Mobile, Ericsson/Hewlett-Packard, Verizon, MindSpring, APEX Telecom, Equifax, Transamerica Insurance, CNA Insurance, the US Air Force, Bell Canada, Bell Mobility, Cap Gemini, ComSec Establishment, MicroCell, TDS Telecom, Western Wireless... to name a few.
Onsite training has special advantages:
Eric Coll is an international expert in telecommunications, data communications and networking and has been actively involved in the industry since 1983. He holds Bachelor's and Master of Engineering (Electrical) degrees, and is licensed as a Professional Engineer in his home jurisdiction.
Mr. Coll has taught telecommunications technology training seminars to wide acclaim across North America since 1992, and has broad experience working as an engineer in the telecommunications industry.
He has worked for Nortel's R&D labs as a design engineer on projects including digital voice and data communications research and digital network equipment design; on satellite radar systems; Wide Area Network design for HMO applications; and many other projects in capacities ranging from detailed design and implementation to systems engineering, project leader and consultant.